Rear camera connection issues

[Madster]

The rear camera on my new install fails to connect. It's a 3 channel system but I've disconnected the interior camera until I can get the rear working. When the main camera turns on, it gives the voice announcement "recording 2 channels started". A second or two later a disconnecting message appears on screen followed by a second voice announcement "recording 1 channel started". This cycle then repeats. There is no onscreen image from the rear camera. I have tried updating/reinstalling the firmware several times. The front is successful every time, the rear is ignored every time. This with a Viofo 512GB sdcard, and a SanDisk 4GB card both formatted to FAT32. I have also done several resets to no avail.

I have contacted Viofo and they initially suggested the front/rear cable might have issues and they would send me a replacement. Being a little impatient I just bought a new one, but the results are the same.

They are now considering front camera replacement which is fine, I just wanted to ask if anyone else has had a similar issue and managed to get it working some how. A software glitch maybe?

 

[Panzer Platform]

Welcome to the club.
This sounds like a power starvation malfunction.
It sounds like the dash cam is only getting enough "current / amperage" to operate the front / main unit.
I have to ask;
1.) Are you using the original included Viofo USB Power Cable?
2.) Are you using the original included Viofo CLA Dual USB Charger?
3.) Are you using the Viofo Hardwire Kit?
-Chuck

 

[Madster]

Thanks for responding.
I have a HK4 hardwire kit installed with a PowerCore battery, but the results are the same with that or the supplied cigar socket USB adapter and supplied USB power cable.

 

[Nigel]

I just wanted to ask if anyone else has had a similar issue and managed to get it working some how. A software glitch maybe?

No, this is very unusual, not a software issue. Very occasionally people have bad cables, or break the cable during install.

Was it just a new front to rear cable that you bought?

Pity you can't swap front and rear cameras on this model!

 

[Madster]

Yes. That was Viofo's first thought so they were going to send me a new one. I wanted to get it sorted so I purchased one from ViofoUk but still no good.