replay software stutter


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Jun 2, 2013
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I'm sure your Windows machine is very capable machine :), but surely the software should be aimed at the average capabilities of contemporary machines and not just those with a dedicated powerful graphics card. I am not convinced that hardware is the problem though as can be demonstrated by using alternate software such as Dashcam Viewer which is more than happy to playback the same NextBase 4k footage on my stock MacBook graphics processor that Replay 3 struggles with.


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Feb 19, 2019
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Best NextBase Support,

I too have come here to share my frustration about the NEXTBASE Replay 3 software not being able to play back my video's in a smooth way.
I have bought a dashcam that's supposed to record video as its primary function. Being able to play back this video with the metadata without hickups every 3 seconds seems not something terrible strange to ask right?
I'm very willing to work with you to resolve this issue. For starters here the specifications of the video and the hardware that I'm using to play back the video:

Apple MacBook Pro (Retina, 13-inch, Early 2015)
OS: MacOS Mojave 10.14.3
Processor: 2,7 GHz Intel Core i5
Memory: 8 GB 1867 MHz DDR3
Storage: 256GB SSD
Graphics: Intel Iris Graphics 6100 1536 MB

Dashcam model: 512 GW
Firmware: R22.5
Videofiles: 1080p @ 60fps
Bitrate: roughly 20mbit/s on average
File storage location: Laptop SSD drive, so copied from the SD card before.

I'd say that this hardware should be capable of playing the video, as VLC or as others suggested here Firefox both prove very well.
Is there currently any work going on to improve on this issue? Can I help in any way to get to the bottom of this?
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