Thinkware cloud keeps logging out

[Nell410]

I’m currently running the U1000 connected to my hotspot and I have to keep logging into the app on my iPhone but not on my iPad. The app is up to date

 

[Thinkware Dash Cam]

Hello, does this happen every time there's an update to your OS?

 

[Nell410]

Started in January and no update was able to fix it.

 

[mentadent]

@Nigel Any comment on the text in the image?

 

[Nigel]

@Nigel Any comment on the text in the image?

There don't seem to be any clues in the text that would help solve the problem.

The language is rather poor, with an odd use of capital letters, but I think that is irrelevant, unless there really is something named "Recently Version App", which you must use? More likely they mean that you must use a recent version of their mobile app.

The only suggestion I have is that maybe the app is getting disconnected by something like Apple CarPlay which is used on the phone but not on the tablet. That would only happen if using the app in the car.

Maybe removing the app from the phone and reinstalling would help?

I don't have a Thinkware dashcam, so don't know how it works, presumably this is a login to the Thinkware cloud rather than the app, but why would the phone forget the login details? Maybe there is a security setting to do so that is enabled.

 

[Nell410]

I uninstalled it then reinstalled it, I also factory reset my iPhone

 

[Thinkware Dash Cam]

I uninstalled it then reinstalled it, I also factory reset my iPhone

Have you tried some of these workarounds?

1. Reinstalling the app and making sure to allow all the permissions, including local network access, location
2. Disable any CarPlay or Android auto

If none of the above troubleshooting didn't work please reach to us so we can assist you further

1 (844) 865-9273
Monday – Friday: 8am-8pm EST
Saturday: 11am-8pm EST
support@thinkware.com

 

[Nell410]

Only on my iPhone I was having this problem, my iPad is fine. So I decided to log out of the app on the iPad thinking maybe it’s an issue being logged into 2 devices although it’s been working for years. Now the iPad is doing the same thing.

I give up

 

[mentadent]

Giving up is the only way to ensure failure.

 

[Nell410]

Giving up is the only way to ensure failure.

Well I did everything I could think of including factory resetting my iPhone and doing a clean install.

 

[Thinkware Dash Cam]

Well I did everything I could think of including factory resetting my iPhone and doing a clean install.

Please reach out to us so we can assist you further
1 (844) 865-9273
Monday – Friday: 8am-8pm EST
Saturday: 11am-8pm EST
support@thinkware.com