Thinkware Dash Cam Link app and F800

gamesfrager

gamesfrager

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The Thinkware Dash Cam Link app and F800 doesn't show me the camera settings.
This is the only app that can connect to my Thinkware F800.

I connect to the dash camera's WiFi and then trying to access the camera's settings, I just get a blank/black screen.
Preview works, I can also access the recorded files but not the settings section.
The camera has the latest firmware. I tried resetting the camera's setting through the app, and not sure if that worked or not.
@Thinkware I need a fix because now my dash camera doesn't record in parking mode and I believe resetting the camera settings did something for the parking mode options.
But of course, I can't see a thing!!!
 
Hello, have you tried to uninstall and reinstall the app? and before using it please restart your phone first
 
Yes, I have tried that. I cleared cache and data, then uninstalled it. Restarted the phone, installed the app again.
I was able to connect to the camera but the settings area/page still blank.
I have an older phone I might try it on or I'll look for an older version of the app.
This is really frustrating, and now I don't have parking recording because most likely the settings got reset when I tapped the reset setting button through the app hoping it would make a difference.
 
gamesfrager said:
Yes, I have tried that. I cleared cache and data, then uninstalled it. Restarted the phone, installed the app again.
I was able to connect to the camera but the settings area/page still blank.
I have an older phone I might try it on or I'll look for an older version of the app.
This is really frustrating, and now I don't have parking recording because most likely the settings got reset when I tapped the reset setting button through the app hoping it would make a difference.
Click to expand...
You can change settings through thinkware desktop software. Have you tried that?
 
Thinkware Dash Cam said:
Please take note as well that the Thinkware Mobile applications are designed to be used only for mobile phones. Any iPad or tablet might get some issues when trying to access settings, live view, etc. https://mondosystemhelp.zendesk.com/hc/en-us/articles/360047442034-Connecting-to-a-iPad-Tablet
Click to expand...
I don't have any Apple products. This is on my Android 12. One of the many Thinkware apps that was installed was working before but one day it said this app doesn't support F800 model anymopre and to download a different app, and that worked as well. Until it was updated later and now settings don't work.

I believe I'll have to find an older version and fix the issue that way.
safedrivesolutions said:
You can change settings through thinkware desktop software. Have you tried that?
Click to expand...
Oh, I didn't know that, I'll research how to do it. Thanks for the tip.
 
gamesfrager said:
I don't have any Apple products. This is on my Android 12. One of the many Thinkware apps that was installed was working before but one day it said this app doesn't support F800 model anymopre and to download a different app, and that worked as well. Until it was updated later and now settings don't work.

I believe I'll have to find an older version and fix the issue that way.

Oh, I didn't know that, I'll research how to do it. Thanks for the tip.
Click to expand...
Are you using Thinkware dash cam link app?
 
Think
safedrivesolutions said:
Are you using Thinkware dash cam link app?
Click to expand...
I ended up downloading version 4.3 of the Thinkware Cloud app, and I was able to see the setting and indeed, parking recording was disabled!
Many people don't have the technical skills to look for old APK versions and install them.
Why so many apps for one brand of camera?!
 
Now the camera is dead, and also the above solution didn't work as the app keeps detecting it's an F800 and disconnects from the camera right away.
 
gamesfrager said:
Now the camera is dead, and also the above solution didn't work as the app keeps detecting it's an F800 and disconnects from the camera right away.
Click to expand...
Hello, we do apologize for the inconvenience that this has caused you. Can you please confirm if you have F800 or F800PRO?

F800 = Thinkware Dash Cam Link app
F800pro= Thinkware Cloud

If you are getting disconnected try to disable any CarPlay connected to your mobile phone, Android Auto, Android switch to mobile data
 
I have/had F800. I don't have any carplay or android auto. The camera is dead now, so it is pointless to chase a solution.
 
We do apologize for the inconvenience. If you wish to upgrade to a new dash cam we can provide you with a 40% off coupon code that you can use to a regular or on-sale 1-channel or bundle dash cam (front + rear) Make sure you are located in USA or Canada. Please send us an email to support@thinkware.com so we can assist you
 
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