I have just registered for this website, as I am having the same issue with charging, unfortunately mine happened after the dashcam came off the windscreen and was left hanging, on this occasion. I have previously had this with my first camera, and on this occasion I was told the only way to resolve it was to replace the camera. This after my father had the same issue with the same model with my mother's, and he has advised I post my current e-mail chain on here for help.
I e-mailed
support@nextbase.co.uk explaining in detail the issues I was experiencing (this included an issue with the screen coming on with a white tinge, although this has been resolved. I have since had a closure notification, at which point I raised the charging issue again. Unfortunately the technical support person I have been dealing with seems to think the camer needs a possible repair, but it seems strange that my issue only happened
after the camera fell off the windscreen, stretching the cable. Incidentally my first camer kept falling off the windscreen, and I suspect this has caused the problem. I am now being asked for all the same information I have already given, voluntarily, in my lengthy initial e-mails, and that they wish me to give this, so that I can have my camera sent off for a quotation for repair, which I suspect maybe a waste of time, if my suspicion is correct, that it is the cable.
I feel like I am either being ignored (they aren't reading my e-mail properly), or because I am a woman, I don't know what I am talking about.
I know thatit is not the SD card either, as it is a Nextbase SD Card.
Any advise would be gratefully received.