Viofo's support team is inexperienced and inadequate... how satisfied are you?

[ogzogz]

Hi,

Lately, I've noticed that Viofo's support is just a perfunctory approach.

I see that they're not finding solutions to the problems. I'm witnessing previously identified issues reappearing in the latest cameras.

If you make a new suggestion, they'll say it's already in their plans and implement it without respecting your idea.

This isn't a very smart move, and everyone knows it.

Imagine you've produced a camera and you're working on a new one without solving the problems of the old one... it's not very ethical.

Also, it's ridiculous that these cameras, produced with relatively simple technology, are sold at 3-4 times the price. You're essentially paying for the camera upfront for potential malfunctions and replacements.

There's also a new application... this indicates that there will be limitations over time. That is, updates will increase. As they update, they'll create the image of having a large user base, and by tracking the current user count, a cycle will be created.

In short, instead of using the camera, the camera will use the user.

These are my general thoughts. Unfortunately, the attitude of Viofo's support team is what led me to think this way.

Regards...

 

[kamkar]

Dont know about dashcams, but i remember some years ago i saw someone tally the component cost for a I phone, and i was like OMG Apple really screwing over people with these.
I have a few times over the years with different things been impacted slightly by early adopter syndrome, but in my case it have always been fairly minor VS the horror stories you hear / read about some times.

 

[DJ70]

Hi,

Lately, I've noticed that Viofo's support is just a perfunctory approach.

I see that they're not finding solutions to the problems. I'm witnessing previously identified issues reappearing in the latest cameras.

If you make a new suggestion, they'll say it's already in their plans and implement it without respecting your idea.

This isn't a very smart move, and everyone knows it.

Imagine you've produced a camera and you're working on a new one without solving the problems of the old one... it's not very ethical.

Also, it's ridiculous that these cameras, produced with relatively simple technology, are sold at 3-4 times the price. You're essentially paying for the camera upfront for potential malfunctions and replacements.

There's also a new application... this indicates that there will be limitations over time. That is, updates will increase. As they update, they'll create the image of having a large user base, and by tracking the current user count, a cycle will be created.

In short, instead of using the camera, the camera will use the user.

These are my general thoughts. Unfortunately, the attitude of Viofo's support team is what led me to think this way.

Regards...

Unfortunately that seems to be businesses in general these days.

Profit above all else.

Being relatively new to Viofo I can only compare them with my previous dashcam, & in that respect they are way better than BlackVue. Of course BlackVue are abysmal, so it's all relative.

The markup, they say, provides research for newer products, & the newer products are what keep the business going.
If they made a dashcam that never failed & people were completely happy with, why would we spend hard earned cash on something newer?

Built-in obsolescence.

They call it progress, and to some extent it is, but remember we're dealing with a combination of accountants & "boffins", neither of which are customer focused.

 

[lufa6977]

I have to temper anything I write with the fact that Viofo support has been good to me, as they did send me parts on several occasions that I used to repair my A229 Pro. Fair enough, no complaints.

I believe the heels of Viofo are being aggressively nipped at by other Chinese manufacturers and vendors, and that has driven Viofo to react too quickly to requests, demands, and expectations of
a few individuals at DCT, and of course, other websites. Add to that, when other, lesser-known companies, or even well-known companies, are tossing out new features on their product, Viofo seems to have reacted
too rashly and quickly. Throwing product and code at the whiteboard, in an attempt to be ahead of the competition, is never going to end well. I think that is what we see now happening with Viofo.

 

[Karagandinez]

Viofo's customer support is experienced and competent!
It was, is, and I hope will continue to be just as helpful!
If you're not satisfied with something, you can always buy any model from another manufacturer.
There are plenty to suit every taste and at various prices.
Take your pick:

DashCamTalk

World's Largest Dash Cam Site

dashcamtalk.com

This site has plenty of users who have previously tested Viofo models. With the rising prices of new models, the number of testers has dwindled.

 

[ogzogz]

Viofo's customer support is experienced and competent!
It was, is, and I hope will continue to be just as helpful!
If you're not satisfied with something, you can always buy any model from another manufacturer.
There are plenty to suit every taste and at various prices.
Take your pick:

DashCamTalk

World's Largest Dash Cam Site

dashcamtalk.com

Don't blame the manufacturer for not giving away a new model for free.
This site has plenty of users who have previously tested Viofo models. With the rising prices of new models, the number of testers has dwindled.
BUT, not a single former tester has ever behaved like the author of this thread, pestering Viofo in every thread.

You can't know what's going on until you encounter a problem. And you can only act according to your own judgment.

If someone makes a promise and doesn't keep it, they are someone who doesn't keep their word. Study the concepts of ethical and unethical behavior. Your character should be based on applause. Keep applauding.

 

[DT MI]

...but i remember some years ago i saw someone tally the component cost for a I phone, and i was like OMG Apple really screwing over people with these.

A lot of people believe that but it's nowhere near reality. I posed the question to one of the AI 'bots' and this is what it came up with: (The forum software doesn't handle the formatting, but you can still get the idea.)

You said
what percentage of the cost of a new iPhone is directly related to raw materials versus everything else

Gemini said​

When you look at a new iPhone (like the iPhone 16 Pro Max), the raw material and component cost typically accounts for 35% to 45% of the retail price. However, "raw materials" is a tricky term: Apple buys high-end components (screens, chips, cameras) rather than blocks of aluminum and silicon.
The remaining 55% to 65% covers research and development (R&D), software engineering, marketing, logistics, and Apple’s significant profit margin.

1. The Bill of Materials (BOM) Breakdown​

Industry analysts (like Counterpoint Research and TD Cowen) use "teardowns" to estimate the cost of every part inside the phone. For a flagship model retailing at $1,199, the hardware usually costs Apple around $485.
+1

[td]Category[/td][td]Estimated Cost[/td][td]% of Retail Price[/td] [td]Display (OLED Panel)[/td][td]~$80[/td][td]6.7%[/td] [td]Cameras (Triple Array)[/td][td]~$80[/td][td]6.7%[/td] [td]Processor (A18 Pro Chip)[/td][td]~$90[/td][td]7.5%[/td] [td]Memory & Storage[/td][td]~$45[/td][td]3.8%[/td] [td]Enclosure (Titanium/Glass)[/td][td]~$21[/td][td]1.8%[/td] [td]All Other Components[/td][td]~$169[/td][td]14.1%[/td] [td]Total Hardware (BOM)[/td][td]~$485[/td][td]~40.5%[/td]

---

2. "Everything Else": The Invisible Costs​

If the parts only cost ~$485, where does the other ~$714 go? It is a common misconception that this is all pure profit.

• Manufacturing & Assembly: Interestingly, the physical act of putting the phone together is one of the cheapest steps. Assembly and testing usually cost only $10 to $15 per unit (about 1% of the price).
• Research & Development (R&D): Apple spends billions annually developing custom silicon (the A-series chips), camera sensors, and the iOS operating system. These costs are "amortized" across millions of phones.
• Software: You aren't just buying the hardware; you're paying for years of iOS updates, security patches, and the ecosystem (iCloud, iMessage, etc.).
• Logistics & Marketing: Shipping millions of units via air freight to hit launch dates is incredibly expensive, as is the global advertising machine.
• Net Profit: After all expenses (including taxes and Apple Store overhead), Apple's net profit margin on an iPhone is typically estimated at 25% to 35%.

3. The "Raw Material" Nuance​

If you were to break an iPhone down into its literal base elements—the actual weight of the gold, copper, aluminum, and rare earth minerals—the value would be less than $5 to $10.
The "cost" isn't in the atoms; it’s in the precision engineering required to turn those atoms into a 3-nanometer processor or a ceramic-shield display.

 

[Karagandinez]

You are just a YouTuber who shares videos as a formality!

How do you know who I am and what I do?
What do you know about my communication with the manufacturer and how many of my suggestions they heeded and which they ignored?
I'm not posting about this on the forum to get praise. Every manufacturer has the right to decide for themselves which advice to heed and which to ignore.

 

[DashCamUser123]

I find Viofo Support on the helpful side. They will accommodate you (even going above and beyond) when there are issues with your dashcam. My A139 3-Channel issues didn't work out though even though they sent replacements. But nothing wrong with their attitude as they were willing to help. They're not perfect. But which vendor is?

 

[gse]

I had to deal with support in different situations, all issues were resolved positively..

 

[ogzogz]

I had to deal with support in different situations, all issues were resolved positively..

I'm happy for you. Some people can't empathize with those who are struggling, so they try to prove themselves and cover up their own shortcomings by seeking to ingratiate themselves.

 

[DAP]

I am most satisfied with any tech support when the product works as intended, and I never have to interact with any tech support.

 

[Karagandinez]

Users contact technical support not only when they have problems with their models, but also with feature requests.
Viofo support has already implemented quite a few features in its models, based on user suggestions.
There's no point in listing them all...

And problems with models arise periodically across all manufacturers. Some more frequently, some less frequently.
This is evident in the forum threads: dashcamtalk.com and elsewhere.
But not all support services respond as quickly as Viofo's.

 

[ogzogz]

There is no need to evaluate and rejoice by comparing with other manufacturers.
This means trying to benefit the brand or advertising.

Evaluation should only be done via viofo. If you are satisfied, you are satisfied, if you are not, you are not.
No assumptions, no generalizations.
Whoever does whatever will be open to criticism.
no one is pure.
If you have been exposed to misleading, distracting, distracting, time-consuming and inconsistent answers from the company, it is natural to question this.
There are a lot of bugs in the app and cameras.
You say it's a mistake, he says we plan in the future.
You want a feature, it puts it in the next series.
Incorrect box information, insufficient guides, distracting support, late answers...
This vehicle camera is a kind of security camera. and they must inspire confidence. should work correctly. The manufacturer also needs to be honest. It should keep its word and be respectful to its users. Otherwise, prices will increase. If ideas are suppressed it is unethical.

I say it again. Those who don't have problems should respect those who have problems. Otherwise, it turns out that he is inexperienced and cannot acquire some values in life.

Best regards.

 

[Techno-Tuesday]

I've dealt with three Viofo support teams: Viofo.ru, Viofo.com, and Viofo AliExpress. All three respond to questions promptly and responsively.

My last interaction with Viofo.com involved asking why the A119mini doesn't have an automatic Wi-Fi feature when the dashcam is turned on. They told me that this model doesn't have automatic Wi-Fi, but if it's important to me, they'll add it in a future update. I declined, as I'd already resolved my issue with the BTR-200. But I was very pleased with the way Viofo customer service treated me as a customer. This support is top-notch.

To the thread's author, I'd like to say: don't expect everything to be done for you at the snap of a finger. It's like a sulking child who wasn't given candy when he wanted it.

 

[Karagandinez]

There is no need to evaluate and rejoice by comparing with other manufacturers.
This means trying to benefit the brand or advertising.

If you want to use a product and enjoy it, you should always compare products from different manufacturers and choose the best.

Personally, I never use things I don't like, whether I bought them myself or they were given to me.
If I don't like them, I give them to someone who needs them.

Evaluation should only be done via viofo. If you are satisfied, you are satisfied, if you are not, you are not.
No assumptions, no generalizations.
Whoever does whatever will be open to criticism.
no one is pure.
If you have been exposed to misleading, distracting, distracting, time-consuming and inconsistent answers from the company, it is natural to question this.
There are a lot of bugs in the app and cameras.
You say it's a mistake, he says we plan in the future.
You want a feature, it puts it in the next series.
Incorrect box information, insufficient guides, distracting support, late answers...
This vehicle camera is a kind of security camera. and they must inspire confidence. should work correctly. The manufacturer also needs to be honest. It should keep its word and be respectful to its users. Otherwise, prices will increase. If ideas are suppressed it is unethical.

If I didn't like Viofo products and their technical support, I simply wouldn't use them. I wouldn't buy their models or deal with them.
Why do something you don't enjoy?

I say it again. Those who don't have problems should respect those who have problems. Otherwise, it turns out that he is inexperienced and cannot acquire some values in life.

Regarding respect:
There are a lot of users on this forum who I listen to and respect.
But there are also those who simply deserve no respect.
All they have is blah, blah, blah...

You shouldn't judge the experience and competence of someone you don't know.

 

[ogzogz]

Post in thread 'Viofo's support team is inexperienced and inadequate... how satisfied are you?'

Mar 9, 2026

There is no need to evaluate and rejoice by comparing with other manufacturers.
This means trying to benefit the brand or advertising.

If you want to use a product and enjoy it, you should always compare products from different manufacturers and choose the best.

Personally, I never use things I don't like, whether I bought them myself or they were given to me.
If I don't like them, I give them to someone who needs them.

Evaluation should only be done via viofo. If you are satisfied, you are satisfied, if you are not, you are not.
No assumptions, no generalizations.
Whoever...

• Karagandinez

• 

I applaud your effort, your attempts to please, even though there wasn't a single tag or quote I asked you about. Viofo will surely notice you.

Use products you respect. Connect with users you respect. Focus on other things to avoid wasting time on empty talk. I know many people who live that way.

 

[newgarik45]

Viofo поддерживает самое лучшее, что я встречал, не только вовремя, но и могу прошивку поправить, если надо

 

[ogzogz]

We're not just looking for comments from those who upload videos for show, but also from real users who have experienced problems and haven't found solutions.

 

[mentadent]

Who is we?