Vueroid S1 4K Infinite 3CH / Novatek NT98530 + SONY STARVIS2 IMX678 / WiFi / GPS / HDR / Voice Notifications / AI-License Plate Restoration & Privacy

[lufa6977]

Well, a supercapacitor is not the only determining factor for warranty duration. No company is obligated to meet another company's warranty terms. A company with high sales but a low cost might offer an excellent warranty or a no-questions-asked warranty, as they know their product is priced to 'move', is popular, and the customer knows the product will eventually fail. These are what I call 'eBay Warranties'.

A company with a higher-priced, better-produced product may offer a 12-month warranty, but it could be very easy to work with them when there is an issue. On any given day, I will go with this option.

VIOFO did not start with that 18-month warranty. They worked up to it, and as I recall, it was in their best interest because of failures we were all experiencing with their product. To VIOFO's credit, they have always done the 'right thing' when it comes to customer issues. VIOFO almost doesn't need an implied warranty, given how they handle customer complaints.

 

[Karagandinez]

VIOFO did not start with that 18-month warranty.

For many years, Viofo's dashcam warranty was 12 months.
After registering a purchased dashcam on the official website, the warranty increased from 12 to 18 months.
Since January 2025, the warranty on Viofo dashcams has been extended to 18 months.
After registering a purchased dashcam on the official website, the warranty increased from 18 to 24 months.

 

[Vueroid]

Ultimately, I agree that from the customer’s perspective, the longer the warranty, the better.
We set it this way because we feel the timing isn’t quite right yet, but we have no intention of falling behind.
Thank you for your feedback~