It's great that BBMC acknowledged the fault and agreed to fix or replace it.
While there will be some difference in the test results between 42°F and 70°F, I don't think it will be significant.
The initial drop can be explained by how the state of charge (SoC) is measured.
When the battery reaches a fully charged state during charging, the battery voltage is around 14.4V, however, once charging stops, the voltage immediately begins to drop to so called fully charged resting voltage, which can be as low as 14V or lower.
So if the voltage is used to display the SoC, you may see an initial drop, although 19% seams too high.
For my DIY batteries I adjust the voltmeter settings to show 100% at resting voltage.
I have tested many power stations and BMS and almost all of them are not that accurate, with the exception of Ecoflow.
I believe people here at DCT have reported that most, if not all, dedicated batteries also do not display SoC that accurately, however, testing the rate of change of SoC is perfectly acceptable.