Hello,
I am posting here to provide negative feedback about this seller and to find out if this is an isolated incident or whether this has occurred to other dashcamtalk members.
Apologies for the long winded post, but I wanted to express my disappointment at this vendor's customer service - for deleting support tickets without resolution, and to date sitting on a refund that still hasn't been processed since 14/03/2015. This is unacceptable.
I purchased a mini 0806 + GPS + CPL filter for £93.99 from them on 22/12/2014 which was delivered on 07/01/2015.
The device had some issues from day one which I created a thread here (https://dashcamtalk.com/forum/threads/screen-blank-off.9136/) to see if this was common or whether it appeared to be a fault with my particular unit.
I posted a support ticket on their website on 14/01/2015 detailing my issues and was advised that "We have only just released the first batch so are only just getting fully to grips with this product. It sounds like it could be a firmware issue but sadly it also seems like it could be a hardware issue. If you leave this with me I'll ask the developer and see if they have any suggestions."
I subsequently contacted them on 17/01/2015 asking for any feedback to which they replied on 19/01/2015 "Again I'll chase this up with the developer. We still have not had a reply.".
I gave them some time before chasing on the 06/02/2015, and with no answer, again on the 10/02/2015, and with no answer, again on the 24/02/2015.
In the days after, I checked my ticket status to find that my support ticket did not exist anymore (had been deleted) so I raised a new ticket on the 03/03/2015 to chase.
JooVuu responded on the 05/03/2015 to say "We have not used the contact system for quite a while now so I do apologise, we've moved to the one for well over a month. Have you returned the camera to us?"
I responded on the same day saying that "I have not sent the camera back to you as I was hoping there would be a firmware fix (but I am unable to perform it as the screen does not turn on)."
They responded on the 06/03/2015 with the firmware URL... to which I responded on the same day to repeat that I couldn't perform a upgrade because the screen does not switch on and requested to return for a replacement.
JooVuu responded on the 09/03/2015 "That's absolutely fine. However, we will only be offering a one time replacement for the 0806 at the moment as after this we will not be stocking the 0806 but rather a better camera that is more reliable."
At this stage I was loosing faith in the product and also JooVuu as basically they were saying that if I got a replacement and it had further faults then I would be on my own, so I contacted them on the same day that I would be using the request form on the website.
JooVuu responded on the 10/03/2015 to confirm that "At the moment as it stands we will be withdrawing our support for it."
I posted the entire unit back for a refund, and received a email saying that my package scanned in on the 14/03/2015.
On the 18/03/2015, I got an email saying that my ticket had been closed/resolved. Thinking this was because my refund had been processed, I checked my accounts daily.
As no refund had been received in the coming days, I reopened the ticket and chased for the refund progress on 20/03/2015, with no answer, again on the 27/03/2015, with no answer, and now again I find that my support ticket has been deleted and the monies still haven't been refunded.
Have I been scammed by JooVuu? Surely, if the unit was received back on the 14/03/2015 it doesn't take longer than a few business days to process a refund. It has been more than two weeks.
I am posting here to provide negative feedback about this seller and to find out if this is an isolated incident or whether this has occurred to other dashcamtalk members.
Apologies for the long winded post, but I wanted to express my disappointment at this vendor's customer service - for deleting support tickets without resolution, and to date sitting on a refund that still hasn't been processed since 14/03/2015. This is unacceptable.
I purchased a mini 0806 + GPS + CPL filter for £93.99 from them on 22/12/2014 which was delivered on 07/01/2015.
The device had some issues from day one which I created a thread here (https://dashcamtalk.com/forum/threads/screen-blank-off.9136/) to see if this was common or whether it appeared to be a fault with my particular unit.
I posted a support ticket on their website on 14/01/2015 detailing my issues and was advised that "We have only just released the first batch so are only just getting fully to grips with this product. It sounds like it could be a firmware issue but sadly it also seems like it could be a hardware issue. If you leave this with me I'll ask the developer and see if they have any suggestions."
I subsequently contacted them on 17/01/2015 asking for any feedback to which they replied on 19/01/2015 "Again I'll chase this up with the developer. We still have not had a reply.".
I gave them some time before chasing on the 06/02/2015, and with no answer, again on the 10/02/2015, and with no answer, again on the 24/02/2015.
In the days after, I checked my ticket status to find that my support ticket did not exist anymore (had been deleted) so I raised a new ticket on the 03/03/2015 to chase.
JooVuu responded on the 05/03/2015 to say "We have not used the contact system for quite a while now so I do apologise, we've moved to the one for well over a month. Have you returned the camera to us?"
I responded on the same day saying that "I have not sent the camera back to you as I was hoping there would be a firmware fix (but I am unable to perform it as the screen does not turn on)."
They responded on the 06/03/2015 with the firmware URL... to which I responded on the same day to repeat that I couldn't perform a upgrade because the screen does not switch on and requested to return for a replacement.
JooVuu responded on the 09/03/2015 "That's absolutely fine. However, we will only be offering a one time replacement for the 0806 at the moment as after this we will not be stocking the 0806 but rather a better camera that is more reliable."
At this stage I was loosing faith in the product and also JooVuu as basically they were saying that if I got a replacement and it had further faults then I would be on my own, so I contacted them on the same day that I would be using the request form on the website.
JooVuu responded on the 10/03/2015 to confirm that "At the moment as it stands we will be withdrawing our support for it."
I posted the entire unit back for a refund, and received a email saying that my package scanned in on the 14/03/2015.
On the 18/03/2015, I got an email saying that my ticket had been closed/resolved. Thinking this was because my refund had been processed, I checked my accounts daily.
As no refund had been received in the coming days, I reopened the ticket and chased for the refund progress on 20/03/2015, with no answer, again on the 27/03/2015, with no answer, and now again I find that my support ticket has been deleted and the monies still haven't been refunded.
Have I been scammed by JooVuu? Surely, if the unit was received back on the 14/03/2015 it doesn't take longer than a few business days to process a refund. It has been more than two weeks.
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