TEB
Member
- Joined
- Sep 29, 2013
- Messages
- 30
- Reaction score
- 2
- Location
- Southern Rio Grande Valley of Texas
- Country
- United States
- Dash Cam
- THINKWARE F800Pro
Apparently the rear camera suddenly and inexplicably failing on the DR550GW is a common occurrence. Mine began intermittently dropping out before the release of the new version 2.0 (English Firmware). I hoped the firmware might rectify the problem, no such luck. I've no idea if the rear camera is the actual problem or if it is something else.
I've contacted the vendor about the failure and a warranty replacement. They sold me the system in October 2013 ($350 USD) The vendor- Apple-CT - I've received absolutely no response in three attempts since March 9th. They are apparently a sell it and forget 'em outfit.
I've emailed the Blackvue folks, also three attempts and no response, also a major disappointment. They seem more focused on trying to manipulate the firmware in such a fashion that disables customers legally purchased systems bought from a country other than their own. A major major marketing mistake for them IMO.
So my reason for writing is:
I've contacted the vendor about the failure and a warranty replacement. They sold me the system in October 2013 ($350 USD) The vendor- Apple-CT - I've received absolutely no response in three attempts since March 9th. They are apparently a sell it and forget 'em outfit.
I've emailed the Blackvue folks, also three attempts and no response, also a major disappointment. They seem more focused on trying to manipulate the firmware in such a fashion that disables customers legally purchased systems bought from a country other than their own. A major major marketing mistake for them IMO.
So my reason for writing is:
- First to warn others from spending your hard earned money for this system and suffering the same fate as I.
- Secondly, I'd like to ask if anyone here has had a success in contacting BLACKVUE or APPLE-CT for service? And if so, how did you do it.
- Lastly, does anyone know how or where I can purchase a replacement rear camera?