30 to 60 second gap between files

[K-A]

My camera (SG9663DCPRO) I just realized has been leaving a gap between the end of one file and start of the next. Going by the timestamps added to the videos, the lost time varys between 30 seconds to just over 60 seconds. Is this a configuration setting I missed when rereading the manual? Thank you.

 

[Street Guardian USA]

Sounds like a bad memory card. What make/model/size card came with your bundle? If you have a spare card to test with that will help confirm.
Also make sure you’re on the latest firmware and you’ve formatted the card in camera regularly especially after it’s accessed via computer

 

[K-A]

It is a SanDisk 400 GB card. I will check the firmware in the camera tomorrow (current is 1.10?) and also do a reformat in the camera and then drive some to see what happens.

 

[jokiin]

do a full reset of the card using SDformatter if you still have issues

 

[Street Guardian USA]

Use SD Formatter and select “overwrite” to reset the card. https://www.sdcard.org/downloads/formatter/

The bundled memory card is covered under warranty if you need a replacement.

 

[jokiin]

details here https://dashcamtalk.com/forum/threads/help-files-memory-cards-sd-formatter.40449/

 

[K-A]

OK, SDformatter completed last night with no errors. I inserted the card into the camera this morning and turned the vehicle on. Camera started up and then presented me with the "Please format..." blue box. When I press any key I am warned that I will delete everything on the card. I select "OK"... and then get the blue box again. Am I missing a step in the process?

 

[jokiin]

what firmware version is on your camera now?

 

[K-A]

Can I find out without an card in it?

 

[jokiin]

yes just power on with no card and go into the menu

 

[K-A]

OK, let me go check... V1.10

 

[jokiin]

have you got another card you can use to update the firmware?

if so please load this version https://dashcamtalk.com/forum/threads/sg9663dcpro-beta-firmware.37802/

 

[K-A]

I only have this one microSD card.

 

[jokiin]

was the card purchased with the camera?

 

[K-A]

Yes it is.

 

[K-A]

Here is something. I tried copying the firmware file to it and it returned this error in Windows: 0x800701E3. I think it is messed up.

 

[jokiin]

Yeah something isn't right, just follow up with @Street Guardian USA and they'll get it sorted out for you

 

[Street Guardian USA]

Please private message or email me your name, original order number, email, and best shipping address.

 

[Street Guardian USA]

PM received, Replacement 400GB card on the way.

 

[K-A]

Will let you know the result.