manic street cabbie
New Member
hi any links to 522gw nextbase replacement PL 353040H 3.7V 320mAh 1.18Wh battery,customer support isnt very supportive
Hi Millie.Hello,
We can provide a new battery for you directly and we offer two battery services. I've provided the details below:
To minimise the time you have to spend apart from your camera, we can send you a battery for £10 with free postage and packaging. This option is only available to mainland UK delivery addresses due to transportation limitations.
The battery replacement process is relatively straight forward and usually takes between 15/20 minutes to complete, but does require some soldering. Unfortunately I can't attached the PDF instructions to this message, so please direct message me your email address and I can send the instructions via email instead.
Alternatively if you don't feel comfortable with the replacing the battery yourself, we can get the camera booked in for repair for £31.20. The average turn around for repairs is between 7-10 working days.
Kind regards,
Millie
Nextbase Technical Support
Hello,
We can provide a new battery for you directly and we offer two battery services. I've provided the details below:
To minimise the time you have to spend apart from your camera, we can send you a battery for £10 with free postage and packaging. This option is only available to mainland UK delivery addresses due to transportation limitations.
The battery replacement process is relatively straight forward and usually takes between 15/20 minutes to complete, but does require some soldering. Unfortunately I can't attached the PDF instructions to this message, so please direct message me your email address and I can send the instructions via email instead.
Alternatively if you don't feel comfortable with the replacing the battery yourself, we can get the camera booked in for repair for £31.20. The average turn around for repairs is between 7-10 working days.
Kind regards,
Millie
Nextbase Technical Support
Hi there.Hello,
We can provide a new battery for you directly and we offer two battery services. I've provided the details below:
To minimise the time you have to spend apart from your camera, we can send you a battery for £10 with free postage and packaging. This option is only available to mainland UK delivery addresses due to transportation limitations.
The battery replacement process is relatively straight forward and usually takes between 15/20 minutes to complete, but does require some soldering. Unfortunately I can't attached the PDF instructions to this message, so please direct message me your email address and I can send the instructions via email instead.
Alternatively if you don't feel comfortable with the replacing the battery yourself, we can get the camera booked in for repair for £31.20. The average turn around for repairs is between 7-10 working days.
Kind regards,
Millie
Nextbase Technical Support
yes, the only battery available is for the 380GW...Have you tried the nextbase shop?
Thanks, but Nextbase Support have responded with the required info.
Hi Nextbase Support,expand...
Stopping at one second usually indicates a problem with a rear camera. Do you have a rear camera attached please?Hi Nextbase Support,
Bit of an update, I've bought a replacement battery and fitted the replacement battery last night. The low battery warnings have gone, so the battery is working fine. However, I still have the issue of the dash cam not recording footage. Starts recording for one second and then stops.
I've previously updated the firmware to the latest version 21.5 which has not resolved the issue.
I've also removed the SD card, put it into a PC and re-partitioned the SD card, removing the partition, creating a new FAT32 partition and inserting the card back into the camera. This makes no difference. Done the same but with exFAT partition, again makes no difference.
I'm at a total loss now with this dashcam. It's a shame as I have the camera hard wired into the car and have also installed the rear camera in the back window.
Can anyone else think of anything I havent done or thought of yet?
Many thanks,
Dean Gorman
This is interesting as when I inquired directly to Nextbase in 2021 they suggested a specific SanDisk SD as an alternative, which I purchased at a fraction of the price of a Nextbase branded one.Test the card speed. Modern dash cams need fast write cards, minimum ~50Mbps.
Nextbase advise against SanDisk and I would say the whole card needs to be one, no partitions and FAT32.
I use 'Speedout0.5' to test write speed.
Due to the changes in SD card manufacture, both in location and quality, we no longer suggest using any third party SD cards in Nextbase dashcams.This is interesting as when I inquired directly to Nextbase in 2021 they suggested a specific SanDisk SD as an alternative, which I purchased at a fraction of the price of a Nextbase branded one.
I’ve used SanDisk sd cards for years. I refuse point blank to pay the extortionate price Nextbase put on their cards. SanDisk Extreme Pro, 128gb are 1/3 the price. U3, class10 £24 as compared to £60+This is interesting as when I inquired directly to Nextbase in 2021 they suggested a specific SanDisk SD as an alternative, which I purchased at a fraction of the price of a Nextbase branded one.