A word of caution, read very carefully the item description and the purchase and shipping terms and always save the transaction screenshots.
I am having a bad experience with a seller on Ali Express, Boutique Discout Shop.(Yes their name is missing an N on Discount)
I bought a GS8000 from them on the 23rd and they had a DHL option 3-7 days available for free, included in the price.
Everything went fine until I received an update from the seller saying the product was shipped and giving me a China post airmail tacking # :shock:
They also told me in the message that in order to reduce costs the product was sent without the box but was nicely bubble wrapped!!!
So, they just changed the terms of the purchase without my consent and when I sent an email complaining about it I got back excuses like it was a misunderstanding because their free shipping is default by China post airmail.
I sent them screenshots showing DHL shipping and they came back saying it was really their mistake using the wrong shipping template, whoever they did not want to give me a refund and asked to wait for the item to arrive.
I see I have no choice other than wait longer than I intended, however I have enough proof to open a dispute and I will do so as soon as I have it enabled in my account.
Ali Express states they have a buyers protection program, lets see how will act in this case.
I will keep you folks posted.
I am having a bad experience with a seller on Ali Express, Boutique Discout Shop.(Yes their name is missing an N on Discount)
I bought a GS8000 from them on the 23rd and they had a DHL option 3-7 days available for free, included in the price.
Everything went fine until I received an update from the seller saying the product was shipped and giving me a China post airmail tacking # :shock:
They also told me in the message that in order to reduce costs the product was sent without the box but was nicely bubble wrapped!!!
So, they just changed the terms of the purchase without my consent and when I sent an email complaining about it I got back excuses like it was a misunderstanding because their free shipping is default by China post airmail.
I sent them screenshots showing DHL shipping and they came back saying it was really their mistake using the wrong shipping template, whoever they did not want to give me a refund and asked to wait for the item to arrive.
I see I have no choice other than wait longer than I intended, however I have enough proof to open a dispute and I will do so as soon as I have it enabled in my account.
Ali Express states they have a buyers protection program, lets see how will act in this case.
I will keep you folks posted.