From: RussianUser
To: apple-ct
Subject: Returns: RussianUser sent a message about FINEVU CR500HD FullHD 16GB Car Vehicle Driving Recorder Camera + CPLFilter + GPS #261099583031
Sent Date: Oct-26-12 05:22:23 PDT
Dear apple-ct,
My FINEVU CR-500HD hangs after hour or more in switched off mode. I can switch it on again only using "Reset" button. External GPS don't work too: it cannot fix on satellites.
I think it has some software or hardware bug, and in such circumstances it is completely unusable for me.
I want you to replace this device with fully working one.
- RussianUser
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From: apple-ct
To: RussianUser
Subject: Re: Returns: RussianUser sent a message about FINEVU CR500HD FullHD 16GB Car Vehicle Driving Recorder Camera + CPLFilter + GPS #261099583031
Sent Date: Oct-26-12 21:34:39 PDT
Dear RussianUser,
hi, thank you for your message.
first, we would like to recommend to update firmware.
we sent your mail new firmware.
please, check it out.
If the problem persists, please, tell us.
thank you.
have a nice day.
- apple-ct
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From: RussianUser
To: apple-ct
Subject: Re: Returns: RussianUser sent a message about FINEVU CR500HD FullHD 16GB Car Vehicle Driving Recorder Camera + CPLFilter + GPS #261099583031
Sent Date: Oct-27-12 10:22:10 PDT
Dear apple-ct,
Hi, thanks for your attention to my problem.
It is a pity to me, but after firmware update the problem is persisted.
- RussianUser
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From: apple-ct
To: RussianUser
Subject: Re: Returns: RussianUser sent a message about FINEVU CR500HD FullHD 16GB Car Vehicle Driving Recorder Camera + CPLFilter + GPS #261099583031
Sent Date: Oct-28-12 18:45:16 PDT
Dear RussianUser,
hi, thank you for your message.
ok. but, please, one more check it out.
and, we have a question.
* Have you ever dropped or shocked a camera?
we are waiting your response.
thank you.
- apple-ct
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From: RussianUser
To: apple-ct
Subject: Re: Returns: RussianUser sent a message about FINEVU CR500HD FullHD 16GB Car Vehicle Driving Recorder Camera + CPLFilter + GPS #261099583031
Sent Date: Oct-28-12 23:22:47 PDT
Dear apple-ct,
Hi, apple-ct.
I didn't dropped or shocked the camera. Such behavior appeared immediately after unpacking. I assumed that a problem would decide after a charging the internal battery, but the problem wasn't solved.
- RussianUser
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From: apple-ct
To: RussianUser
Subject: Re: Returns: RussianUser sent a message about FINEVU CR500HD FullHD 16GB Car Vehicle Driving Recorder Camera + CPLFilter + GPS #261099583031
Sent Date: Oct-29-12 18:55:30 PDT
Dear RussianUser,
hi, thank you for your message.
yeap. ok, we will exchange "CR500 + GPS".
please, send us items(body & GPS) by EMS shipping.
and, you write lower price($50) in invoice when you send items.
- name : Tae-hoon Choi
- address : #1013, B2VIL, 2800-2, Unseo-dong, Jung-gu, Incheon, Korea [Zip code : 400-340]
- phone number : 010 - 9159 - 9257
thank you.
have a nice day.
- apple-ct
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From: RussianUser
To: apple-ct
Subject: Re: Returns: RussianUser sent a message about FINEVU CR500HD FullHD 16GB Car Vehicle Driving Recorder Camera + CPLFilter + GPS #261099583031
Sent Date: Nov-02-12 03:32:29 PDT
Dear apple-ct,
Hi, apple-ct.
I am send you items (CR-500 & GPS).
EMS tracking number is EA117990633RU
thank you.
- RussianUser
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From: apple-ct
To: RussianUser
Subject: Re: Returns: RussianUser sent a message about FINEVU CR500HD FullHD 16GB Car Vehicle Driving Recorder Camera + CPLFilter + GPS #261099583031
Sent Date: Nov-02-12 21:22:00 PDT
Dear RussianUser,
hi, thank you for your message.
ok, as soon as we receive items, we will resolve the problems asap.
thank you.
have a nice day.
- apple-ct
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From: RussianUser
To: apple-ct
Subject: Re: Returns: RussianUser sent a message about FINEVU CR500HD FullHD 16GB Car Vehicle Driving Recorder Camera + CPLFilter + GPS #261099583031
Sent Date: Nov-19-12 21:28:34 PST
Dear apple-ct,
Hi, apple-ct.
I see in the EMS tracking system that you'd received my shipment with broken CR-500 and GPS. When you plan to deliver working ones to me?
- RussianUser
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From: apple-ct
To: RussianUser
Subject: Re: Returns: RussianUser sent a message about FINEVU CR500HD FullHD 16GB Car Vehicle Driving Recorder Camera + CPLFilter + GPS #261099583031
Sent Date: Nov-20-12 00:59:27 PST
Dear RussianUser,
hi, thank you for your message.
yeap, we sent you your CR500HD today.
this problem was firmware problem.
so, we reinstalled new firmware.
* tracking number : EG118084508KR
thank you for waiting.
good luck to you.
have a nice day.
- apple-ct
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Сейчас отписал ему следующее:
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Dear apple-ct,
I received my items.
The problem is persisted!
I can switch it on again only using "Reset" button. GPS don't work!
- RussianUser