dangerousdriver77
New Member
- Joined
- Jan 25, 2018
- Messages
- 9
- Reaction score
- 2
- Country
- United Kingdom
Having had a 412GW previously which I had exchanged twice, I stupidly got sold on the 522GW and boy what a mistake that was! Since owning it, the dashcam has let me down 2 out of 4 occasions when I needed it.
I have gone back to Halfords, exchanged the dashcam, the hardwire kit, rear view camera module, SD card and I still have problems. The funny thing is I have had two brand new Ford’s in the time I have owned the 522GW and I have had issues with both vehicles.
Nextbase support are friendly and willing to help, but it’s not the customer service I have an issue with. It’s the actual product. Never before have I had to jump through so many hoops and reset a device as much as this one! The app is all but useless and if you do need to pull footage off the cam, it is far easier to take the SD card and use a card reader on your PC. The Alexa features are beyond useless, It just feels like instead of trying to get the basics right, Nextbase decided to cram as many useless features in that are poorly implemented.
The issues I have suffered since owning the 522GW are as follows, but not limited to:
A) Not recording whilst driving meaning an accident or incident is not captured. B) Constant SD card failure meaning no recording C) Parking mode is useless and only seems to work if I open the door. D) Battery keeps going flat on car despite being hardwired. E) Cam will either stop and restart randomly or not record at all. F) Camera recordings seem affected by the rear view camera
I was sent an SD card from Nextbase with the 19.1 firmware which had not been released to the public at that point. This has done nothing and my camera will remain on even after exiting the vehicle despite being on a switched live, which today meant my car was dead. The AA patrolman said the camera was drawing 2.7A which is enough to drain a battery overnight. So, I have taken the camera out of the car and I am going to take it back to Halfords tomorrow and demand an exchange for a Garmin or Blackvue. All I want is a camera that does what it should. This is something Nextbase have routinely missed with their products.
Anyone suggest a good alternative?
Cheers
Leon
I have gone back to Halfords, exchanged the dashcam, the hardwire kit, rear view camera module, SD card and I still have problems. The funny thing is I have had two brand new Ford’s in the time I have owned the 522GW and I have had issues with both vehicles.
Nextbase support are friendly and willing to help, but it’s not the customer service I have an issue with. It’s the actual product. Never before have I had to jump through so many hoops and reset a device as much as this one! The app is all but useless and if you do need to pull footage off the cam, it is far easier to take the SD card and use a card reader on your PC. The Alexa features are beyond useless, It just feels like instead of trying to get the basics right, Nextbase decided to cram as many useless features in that are poorly implemented.
The issues I have suffered since owning the 522GW are as follows, but not limited to:
A) Not recording whilst driving meaning an accident or incident is not captured. B) Constant SD card failure meaning no recording C) Parking mode is useless and only seems to work if I open the door. D) Battery keeps going flat on car despite being hardwired. E) Cam will either stop and restart randomly or not record at all. F) Camera recordings seem affected by the rear view camera
I was sent an SD card from Nextbase with the 19.1 firmware which had not been released to the public at that point. This has done nothing and my camera will remain on even after exiting the vehicle despite being on a switched live, which today meant my car was dead. The AA patrolman said the camera was drawing 2.7A which is enough to drain a battery overnight. So, I have taken the camera out of the car and I am going to take it back to Halfords tomorrow and demand an exchange for a Garmin or Blackvue. All I want is a camera that does what it should. This is something Nextbase have routinely missed with their products.
Anyone suggest a good alternative?
Cheers
Leon