New B1W with blurred image

[snapdragon]

Hello I have just received my B1W and the image is blurred.
The focus appears to be fixed at about 30cm from lens.
It doesn't focus to anything else within the car or outside through the window.
Do you think it is faulty or can this be fixed with a trick?
There is nothing on the lens such as a peelable film.
Thank you.
(see examples)

 

[jokiin]

if the focus is set short it's just a production error, if return is an option get it swapped out, otherwise you'd need to open it up and manually refocus it

 

[TonyM]

It simply needs to be screwed in further to set the focus correctly, but you should not have to do this yourself with a new camera. As Jokiin said, you would have to open up the B1W to fix it yourself. Better to have it replaced under warranty, than void the warranty by attempting your own repair.

 

[estore009]

Hello I have just received my B1W and the image is blurred.
The focus appears to be fixed at about 30cm from lens.
It doesn't focus to anything else within the car or outside through the window.
Do you think it is faulty or can this be fixed with a trick?
There is nothing on the lens such as a peelable film.
Thank you.
(see examples)

Could you mind to share me a raw video footage download link? We find its image is blurred indeed, but it is better to have a check its video footage also, thanks for your help!

 

[snapdragon]

Thanks for the replies...
Download link :
https://we.tl/shkIwB1u9V

Looks like I will have to send the damn thing back to China to get a new one.

 

[estore009]

Thanks for video footage, it is out of focus indeed, and please contact our CS for warranty!
And you can ask our CS to bear postage fee back to China!