New mount arrived still no satellite icon so no GPS data, so back to Amazon and a refund.
2016 Focus more than likely does have a heated front screen.
With the current temps is probably 'on' ?
Only way to test is to remove the GPS mount from the screen and hold it, connected, out of an open window and see if it connects.
My 412 connects OK from inside my brick garage, door closed, so it is quite sensitive.
the icon is not even showing on the dashcams screen
Yes pressed reset and tried back to default settings no joy, so returning to Amazon for refund.Did you try the reset as per post #2 ?