Problems with nextbase 612gw

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Twitchyboy

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M8TJT and Customer services , I had already supplied both my work and personal email address and was told no warranty was registered under either email, once I found my warranty code that was written on my mislaid box due to recent house move I contacted Cs again with my warranty number but was told it was useless because I could not find my original receipt and that I would need to contact Maplins who have now ceased trading .

Kremmen that was my main “Bee” of going round and round in circles and being offered no help.


Cs thank you I will await your email.
 

Paul Iddon

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Dash Cam
Nextbase 522GW, Nextbase 612GW, Viofo 119 Pro, A129 Duo
Peckster53 it does not matter if it is hardwired or not as mine is to , there units are faulty!!!!
One piece of good advice when your foolish enough to buy this unit is Keep a pen in your centre console you will need this to press the reset button on the unit whenever you use it
I expect that Nextbase, like Viofo, Street Guardian, Black Vue etc, all have the occasional faulty unit. I would also expect that the number of non faulty units will be in the hundreds of thousands, or worldwide, millions perhaps, which would mean that the ratio of faulty compared to good, will be ooh, shall we make a guess at say, less than 0.1% of all sold units (that's not a number I can substantiate by the way - just a shot in the dark, but you get my drift)...

In the same way that if you find a rotten apple in Asda, it doesn't mean that the orchard it grew in supplies fruit not fit for purpose (eating) nor does the store (I used Asda as an example) a bad supplier or retailer.

You have been unfortunate, but there is a solution offered, so that is great news.


It does however seem to me, that you chose to join this forum simply to vent your frustration. I would hope that if you have a successful conclusion to your issue, that you will create a new thread letting the forum know that Nextbase do in fact give good customer service? (Oh and no, I do not work for them... ;) )


We as consumers have to face the facts that things can and do go wrong, but I once read that while 1 in 10 complain publicly (on forum pages for example), it is believed that the other 9 of those 10 do not compliment publicly ((on forum pages for example) (perhaps foolishly enough))...

Give the staff representative the chance, she will, I am sure, do you a service, not a dis-service. :)

You will also find, if you look around, that the vast majority of people on here will try help others too. It's a friendly community, if you give it the chance to show itself as such.

Regards.
Paul.
 

Florinel666

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First of all, excuse me for my broken English.
OK. I have a next base 612gw camera. I can say that the recording quality is not so bad but the main problem the camera has is that most of the time it's freezing especially when I crank the engine.
I found the problem to it and solved it once for all. Is not very pretty but if you want to do it properly be my guess. I also send it to next base to fix it in warranty and it worked for a month after they sent it back.
The problem with the camera is the battery inside it. I have removed the overcharged battery and replaced it with a phone battery that should last forever in this dashcam.
I didn't take any pictures when I have dismantled it but I've made some back steps when I put everything together.
Before you proceed to take the camera apart you might consider buying a battery of 3.7v 280mAh 1.04Wh or something similar. I prefer to take the wiring for the battery outside the camera body and actually use a phone battery instead.
Link to all the photo together: https://photos.app.goo.gl/XXEaU1cWuMNRhyGP6
Step 1: Remove all 4 screws holding the touchscreen to the body frame. 2 on each side.
IMG_20190607_213303.jpg
Step 2 gently pry the trouchscreen away from the body.
IMG_20190607_211651.jpg
Remove the touchscreen wiring from the motherboard.
IMG_20190607_213350.jpg
Gently lift the screen but watch not to pull it from the side that is the wiring for it.
IMG_20190607_213426.jpg
Behind the screen should be a metal frame that protects the board. You need to gently pry it out so you can see the screen wiring connector.
IMG_20190607_213449.jpgIMG_20190607_213509.jpg
Remove the wiring for the GPS connector.
IMG_20190607_213533.jpg
Remove all the bolts so the motherboard can be removed. Make sure not to break the light sensor when you pull it out.
IMG_20190607_213612.jpg

And this is our fat battery that makes the camera to freeze.
IMG_20190607_213647.jpgIMG_20190607_213707.jpg
Sorry about the por light and my broken English. If you want to see the pictures in full resolution access the google shared album.
Good luck.
 

BigdogD

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Hi @Twitchyboy

I'm sorry you've had that experience, you would require proof of purchase to be able to return anything.

Please rest assured there isn't a large batch that are faulty and we can repair/replace if you find the details for us.
I have one fitted to a Ferrari 488 spider, the only one Halfords have ever fitted to that type of car, required special permission from management, needless to say it did exactly what everyone else did, stopped working after a short while, replaced by Halfords and stopped working again, it is now sitting in the car as a piece of furniture because the unit is defective and doesn't work, I bought it specifically for a rally tour to Croatia, needless to say it worked for a short period of time and then packed up, now going back to Le Mans 24 hr race, and still not working, got to say it is the worst bit of kit I have ever bought, luckily got some GoPro cameras that do work,even though they are a fiddly to set up. When it did work it was good quality images/video but totally unreliable, Nextbase need a rethink on this one, I think the problem is the 4k and screen is eating the battery power and putting it into sleep mode never to recover
 

BigdogD

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@BigdogD what ever problem you're having we can help from our Technical Support Centre, can you get in touch when you're available for us to help 02920 866 429 or support@nextbase.com
Thanks, I've contacted the centre and sent an email with details back to them, just waiting for a RAM number to return the camera.
 

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