Viofo Website Says Don’t Expose Dash Cam To Direct Sunlight Too Long

[vvs49]

What maximum temperatures are you getting in summer though.

> +40 in the shade, and +20 in the car

 

[DashCamOnBoard]

This tip is for all the dashcams, not only for certain specific ones. Overheating issue is always a hot topic in the dashcam market, and all our manufacturers keep trying to solve this problem. VIOFO also has paid much attention to this to optimize.

Question. What happens if we need to do a warranty request? The VIOFO website has better prices than Amazon, but the shipping is all the way from China. Do we have to ship warranties all the way back to China?

 

[Panzer Platform]

What happens if we need to do a warranty request?

Do we have to ship warranties all the way back to China?

Warranty Policy

From the date of purchase on, all cameras are covered by one year warranty, all accessories are covered by 3 months warranty. You could contact the store where place your order firstly, if they cannot help you out, then please contact us for further support. VIOFO also has Product Registration...

viofo.com

 

[DashCamOnBoard]

That doesn't seem to show where to ship it. The concern is the time and expense having to ship from the U. S., waiting for repairs/replacement, then shipping back to U. S. That could be 2 months while you're without a dash cam.

 

[VIOFO-Support]

That doesn't seem to show where to ship it. The concern is the time and expense having to ship from the U. S., waiting for repairs/replacement, then shipping back to U. S. That could be 2 months while you're without a dash cam.

You can return it to our partner in the US, but the replacement shall be shipped from China.

 

[Panzer Platform]

You can return it to our partner in the US

That is a huge relief, and an additional selling point.
Can you update the Warranty Policy with the return shipping address?

Warranty Policy

From the date of purchase on, all cameras are covered by one year warranty, all accessories are covered by 3 months warranty. You could contact the store where place your order firstly, if they cannot help you out, then please contact us for further support. VIOFO also has Product Registration...

viofo.com