jih2000
New Member
Hi,
I like a lot of the features on the units and have gone through verious previous revisions, and the image quality is amazing. However currently frustrated and not impressed so need to open this to the wider audience....
My first unit i bought from amazon UK last year. Updated with the latest firmware, when i enable image stabalisation (not enabled by default surprisingly for one of the features its purported as being industry leader), it locks after a while e.g. screen freezes and unresponsive to input. Pressing the reset button fixes this, or waiting for the internal battery to deplete. I have contacted support who I provided my instructions and did not have this issue. I put the camera on an internal USB power supply for charging phones in the house with a Nextbase USB card (after they told me this was the potential issue) and it still locked up. After they could not replicate the issue, and i could consistently I returned the unit to amazon and put this down to the fact that perhaps i had a faulty camera.
This week, I bought a unit direct from nextbase and have the same issue as above on first use. I checked firmware and it matches the version on their site. I adjusted the settings from factory (e.g. only ones i changed were enabling image stabalisation / don't display speed) and it hung.
What im interested in is, anyone else experiencing this issue? I will contact thier support again but would be interestered as would add weight to the argument as im not sure if they are trying to brush the issue under the carpet. As mentioned, these units have image stabalization = off by default which is suspicious, so anyone who has one please let me know your thoughts?
Thanks
I like a lot of the features on the units and have gone through verious previous revisions, and the image quality is amazing. However currently frustrated and not impressed so need to open this to the wider audience....
My first unit i bought from amazon UK last year. Updated with the latest firmware, when i enable image stabalisation (not enabled by default surprisingly for one of the features its purported as being industry leader), it locks after a while e.g. screen freezes and unresponsive to input. Pressing the reset button fixes this, or waiting for the internal battery to deplete. I have contacted support who I provided my instructions and did not have this issue. I put the camera on an internal USB power supply for charging phones in the house with a Nextbase USB card (after they told me this was the potential issue) and it still locked up. After they could not replicate the issue, and i could consistently I returned the unit to amazon and put this down to the fact that perhaps i had a faulty camera.
This week, I bought a unit direct from nextbase and have the same issue as above on first use. I checked firmware and it matches the version on their site. I adjusted the settings from factory (e.g. only ones i changed were enabling image stabalisation / don't display speed) and it hung.
What im interested in is, anyone else experiencing this issue? I will contact thier support again but would be interestered as would add weight to the argument as im not sure if they are trying to brush the issue under the carpet. As mentioned, these units have image stabalization = off by default which is suspicious, so anyone who has one please let me know your thoughts?
Thanks