Brand new SJ7 - can't make internal mic work

frankieta

frankieta

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Hi everyone,

just received my brand new SJ7 Star, that I plan to use for my honeymoon; this is my very first action cam.
I didn't make too many test but I just tried some videos in 4k and everything seems to work, except audio.

The cam seems not recording any audio at all, all I can hear is a fuzzy sound when I playback the video in the cam or on the PC, no trace of sounds, even trying to hear well.

The icon of the microphone is on (white) and I tried usign volum levels of 80%, 100% and 50%, but nothing worked.

Is there something I forgot?

Thanks very much
 
frankieta said:
Hi everyone,

just received my brand new SJ7 Star, that I plan to use for my honeymoon; this is my very first action cam.
I didn't make too many test but I just tried some videos in 4k and everything seems to work, except audio.

The cam seems not recording any audio at all, all I can hear is a fuzzy sound when I playback the video in the cam or on the PC, no trace of sounds, even trying to hear well.

The icon of the microphone is on (white) and I tried usign volum levels of 80%, 100% and 50%, but nothing worked.

Is there something I forgot?

Thanks very much
Click to expand...
there should

Scroll on that mic level page and there is also a Zero... maybe it is selected to Zero?
 
sjcam_official said:
there should

Scroll on that mic level page and there is also a Zero... maybe it is selected to Zero?
Click to expand...

Mmm, nope. I tried every volume level without success. The only difference is if I totally switch off the microphone (orange microphone icon) the fuzzy sound disappear and there is no sound at all.
I repeat, I tried to keep close the speaker to my ear and I can't hear anything but the fuzzy, also on the pc.

What could I try? The firmware shipped with the camera is 1.13
 
frankieta said:
Mmm, nope. I tried every volume level without success. The only difference is if I totally switch off the microphone (orange microphone icon) the fuzzy sound disappear and there is no sound at all.
I repeat, I tried to keep close the speaker to my ear and I can't hear anything but the fuzzy, also on the pc.

What could I try? The firmware shipped with the camera is 1.13
Click to expand...

Try factory reset. Try another card. then upgrade to v1.15. Where are you for honeymoon? We could try to ship a mic to you.
 
frankieta said:
Mmm, nope. I tried every volume level without success. The only difference is if I totally switch off the microphone (orange microphone icon) the fuzzy sound disappear and there is no sound at all.
I repeat, I tried to keep close the speaker to my ear and I can't hear anything but the fuzzy, also on the pc.

What could I try? The firmware shipped with the camera is 1.13
Click to expand...
Your description is what you get if the mic is faulty, pretty rare occurrence but it does happen unfortunately
 
sjcam_official said:
Try factory reset. Try another card. then upgrade to v1.15. Where are you for honeymoon? We could try to ship a mic to you.
Click to expand...

Ok, I will try today after work all the steps your told me.
I'm from Italy and we will fly in USA (L.A.) on the 20 of June, then we will tour a bit.
I will update on this thread (and also the ticket I opened on the official support) after my tests.

Thanks
 
frankieta said:
Ok, I will try today after work all the steps your told me.
I'm from Italy and we will fly in USA (L.A.) on the 20 of June, then we will tour a bit.
I will update on this thread (and also the ticket I opened on the official support) after my tests.

Thanks
Click to expand...

Okay, good luck and have a great trip!
 
I tried all the suggestions given by @sjcam_official but unfortunately nothing changed. Tried to reset the sj7, change cards, upgrade the firmware to the latest version (1.15) but the problem persist. I attach the photos documenting the state

img_20170607_191724.jpg img_20170607_191740.jpg img_20170607_191800.jpg
 
Okay, it looks like this is an isolated issue with your unit.

If there are any electronics stores around that sell Mini-USB to Mic adapter and mics, then maybe try to see if you can find an external mic fix. We may have to have you send it back to the factory for a replacement.

Thanks and hopefully the external mic fix will work.
 
What website did you buy it from? I'd try asking them if they could send you a new one and you send your faulty one back.

Also Gearbest and Banggood actually has the SJ7 on sale right now so if you could return your current SJ7 for a refund and buy a new one for less. Not sure how long it takes to get to Italy from China, but I live in California and it usually takes 2 to 3 weeks to get here so depending how long your going to be in one place in LA you could get it shipped there. Enjoy your stay in California!
 
Dudenow12 said:
What website did you buy it from? I'd try asking them if they could send you a new one and you send your faulty one back.

Also Gearbest and Banggood actually has the SJ7 on sale right now so if you could return your current SJ7 for a refund and buy a new one for less. Not sure how long it takes to get to Italy from China, but I live in California and it usually takes 2 to 3 weeks to get here so depending how long your going to be in one place in LA you could get it shipped there. Enjoy your stay in California!
Click to expand...

I'm trying to find the adapters but since now no luck, I bought a mini-usb to jack cable, adding a female/female jack adapter and adding a mic doesn't work.

I bought it on gearbest, and yes it took like 3 weeks to ship to my home. I won't stay in LA all the time, but we will move from city to city (LA, SF, various parks..).
Thanks! ;)
 
Sadly also after buying a mini-usb to mic adapter (this one http://www.ebay.it/itm/262023025253) and a mic (working) I'm unable to record any audio.
This is an example of the video with microphone set to 100%

Means that soon after the honeymoon I will return it to have it substituted.

Thanks for the support anyway
 
frankieta said:
Sadly also after buying a mini-usb to mic adapter (this one http://www.ebay.it/itm/262023025253) and a mic (working) I'm unable to record any audio.
This is an example of the video with microphone set to 100%

Means that soon after the honeymoon I will return it to have it substituted.

Thanks for the support anyway
Click to expand...

Thanks for trying. You can send it to us for a new replacement if you like.
 
Are the microphone on in the settings and at the default 80% setting ( tho that's quite sensitive i myself use 60% )
 
@sjcam_official I'm getting the exactly same issue with my brand new SJ7 Star. Is there any solution you found for this? I have upgraded to v1.20 but no luck.


 
IMHO it's a hardware failure. Submit a support ticket.

@frankieta What was the resolution for your problem?

@Dhiren Same question: what was the resolution for your problem?
 
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