- Apr 29, 2013
- Reaction score
- Dash Cam
- INNOVV C1, C2, C3
Well, I have a C3 that cannot connect to a computer (tried it with 4 different computers and memory cards) and it does not work in cold temperatures. Reported the problem a number of times to the manufacturer, after a couple of reminders he sent me a new cable which did not help with the computer connection problem. After more reminders he promised to replace the camera, I was supposed to send it to a European dealer and get the replacement from him. That was months ago and although I have reminded, again, Rock about the problems I have NOT got any replacement!
So if you are interested in a C3, PLEASE buy it from a respectable reseller in your own country who has to comply to consumer laws, do NOT buy it from the manufacturer like I did!
Hi Biker, I really do not like the way you are doing, we both take care of reputation.
You only paid $50 for C3 with both 90 and 120 degree lens, it is only 29% of total cost $169, because you reached us you are going to do review on C3 and publish it on motorcycle magazine.
Once you received camera, you mentioned the camera could not connect to computer, both Willy and myself tried to support you. At that moment, you were the first people to mentioned this issue, we even sent you short USB cable.
We are not giving up to support on our customer, but on other hand, even we tried our way to support you but from your message, We did not see your positive feedback and never saw your any publish even does not related to C3 on magazine, that is the reason we gave up.
Anyway, two solutions for you,
- Send full set camera back to get refund, or
- Wait for our update on connection issue.