As I similarly share in everyone's frustration over this RTC Battery issue & equally disappointed in the Customer Service/Help Desk joke departments of both ThinkWare & BlackBox; I wanted to express to all of you in this thread that you made my Gratitude List and I am re-inspired each time I read the advice, helpful tips, and support offered-up on a Forum. between strangers with nothing to be gained in return... Pure Kindness, the Ultimate in what is Humanity ;-]
For any future help it could offer others, I came across this...
geekbrains.com