TheRookie
Active Member
- Joined
- Apr 11, 2015
- Messages
- 137
- Reaction score
- 54
- Country
- United Kingdom
- Dash Cam
- AllWinner A10 Mirror, Aiptel GS 372 (Papago), Cowon AW1
I am sure that criticizing some of the most prominent forum participants won't give me any cookie points but I just wanted to share my presales experience with JooVuu website.
To cut long story short, I was interested in this camera:
https://www.joovuu.com/gb/car-cameras/234-iro-rearview-dual-camera-d50-.html
When dealing with a retailer I never dealt with before, I usually ask them some meaningful questions about product I am interested in, in order to see if they would provide necessary pre-sales advice.
By meaningful I mean not the "have you stopped beating your wife?" type of a question but something related to the actual product. In this case the questions were:
1. Can a reverse camera be used with the device?
2. What is the voltage rating (12V or 5V) on the device as I am intending to hardwire it.
I have registered on the website, confirmed my email, sent the questions and got confirmation that these were received. Then silence.
Typically retailers answer within 24 hours, some - within 48 hours. Very few choose not to answer and then I take my business to somebody else. As of today (I've sent my questions on Wednesday, 28th) I had no answer.
Sorry JooVuu, I've made my choice now and my next camera won't be supplied by you.
To cut long story short, I was interested in this camera:
https://www.joovuu.com/gb/car-cameras/234-iro-rearview-dual-camera-d50-.html
When dealing with a retailer I never dealt with before, I usually ask them some meaningful questions about product I am interested in, in order to see if they would provide necessary pre-sales advice.
By meaningful I mean not the "have you stopped beating your wife?" type of a question but something related to the actual product. In this case the questions were:
1. Can a reverse camera be used with the device?
2. What is the voltage rating (12V or 5V) on the device as I am intending to hardwire it.
I have registered on the website, confirmed my email, sent the questions and got confirmation that these were received. Then silence.
Typically retailers answer within 24 hours, some - within 48 hours. Very few choose not to answer and then I take my business to somebody else. As of today (I've sent my questions on Wednesday, 28th) I had no answer.
Sorry JooVuu, I've made my choice now and my next camera won't be supplied by you.