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- Dash Cam
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slow boat to Korea and back I guessWhy two months to repair/swap a part?
slow boat to Korea and back I guessWhy two months to repair/swap a part?
UK actually has 6 years, however after 6 months it is necessary for the owner to show that the fault is due to poor manufacture and has not been caused by the user, for example by exceeding the temperature specification. I think in this case it would be difficult to obtain free repair if the supplier didn't want to cooperate.you're still part of the EU at the moment? EU rules are two year warranty, they offer those here through some channels with 5 year warranty, bit rude fobbing you off after only 18 months when it's clearly a hardware fault
Since the manufacturer has apparently identified the fault as a faulty sensor it would be worth asking why it is not covered by warranty and pointing out that the claim is well within the UK's 6 year limit for warranty claims on faulty manufacture. Dashcams should have no issue with UK weather so a claim that you have overheated it would be hard to justify.they like to fob people off once they're outside of 12 months, don't exactly stand behind their product
Yes the UK is still in the EU, however the warranty in the UK is only one year, as quoted in the User manual. The UK distributor also confirmed this is well. The faulty camera has to go back to the factory for repair. The reason for the long period of repair is apparently the UK distributor sends the faulty units in batches to save there costs sending them to the factory. Just looking at the date of the fault 1st appeared is was on the 13 month! so the warranty had just expiredyou're still part of the EU at the moment? EU rules are two year warranty, they offer those here through some channels with 5 year warranty, bit rude fobbing you off after only 18 months when it's clearly a hardware fault
don't know about the UK but in Australia (which mostly follows UK laws) the supplier can't override basic consumer protection laws and make a shorter warranty, not sure what government office you have there (here it's called the Department of Fair Trading) but I'd be surprised if you don't have something similar there which can help you to mediate with the supplier, @Nigel might know, he's pretty well versed on rules and regs in the UKYes the UK is still in the EU, however the warranty in the UK is only one year, as quoted in the User manual. The UK distributor also confirmed this is well.
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