Should I complain

[petepete]

47 in a 30 zone... in a customers car ...

not sure why that's so normal and acceptable to others but I would be chatting about that and negotiating my revised bill downwards !!!

but it does cause a load of grief recording garages even if accidentally and can prove to be quite stressful and you wont make no friends doing it !

 

[Rajagra]

47 in a 30 zone... in a customers car ... not sure why that's so normal and acceptable to others

It isn't OK, especially as the speedo would have been showing 50 or more.
It does show contempt for the car owner. I doubt any individual would come forward to take responsibility for a speeding ticket. Or anything worse.

 

[Phil-1]

It isn't OK, especially as the speedo would have been showing 50 or more.
It does show contempt for the car owner. I doubt any individual would come forward to take responsibility for a speeding ticket. Or anything worse.

I think more than anything else I'm disappointed in what I thought would be a premier service from a high end manufacturer.

 

[petepete]

I think more than anything else I'm disappointed in what I thought would be a premier service from a high end manufacturer.

Sorry to disillusion you,

but even using the best lotus specialist in my area saw me being called back as bolts were forgotten to be tightened and a loud clang turned out to be a wrench and extension falling off my engine onto the aluminium undertray...

As for the holy grail of uk lotus repairs... my car was out of track and pretty appalling after a £5.5k repair bill.

its all about time and money, and will the customer notice ...its a business !!!!

 

[MiiHere]

I wouldn't complain, but I'd think twice about returning there. When I took the Prius into Toyota the desk guy saw the cam when he put the tag on the rear view mirror. When he'd come to check on it I could tell he was aware of it as he kept staring at it. If you're doing everything right then there is no reason to be nervous about being recorded.

 

[Phil-1]

I wouldn't complain, but I'd think twice about returning there. When I took the Prius into Toyota the desk guy saw the cam when he put the tag on the rear view mirror. When he'd come to check on it I could tell he was aware of it as he kept staring at it. If you're doing everything right then there is no reason to be nervous about being recorded.

I have been in and asked why it was unplugged and not plugged back in. I was told it's the company's policy " no recording in the workshop" and that's ok. I fully understand. But why not plug it back in or tell me[emoji35]

The worse thing is I like the sales team, the after sales just lets it down.

 

[arcticfire]

I can understand a no recording policy because I wouldn't like a camera on me at work as I can pick up personal conversations, but they could just keep the windows shut!

But whatever they policy they shouldn't touch your personal property and risk.corrupting the card. I still think they should ask the owner to power it down. If it's company policy then couldn't they make it part of their questions when the car is initially booked in?

 

[Phil-1]

I can understand a no recording policy because I wouldn't like a camera on me at work as I can pick up personal conversations, but they could just keep the windows shut!

But whatever they policy they shouldn't touch your personal property and risk.corrupting the card. I still think they should ask the owner to power it down. If it's company policy then couldn't they make it part of their questions when the car is initially booked in?

The strange thing about a "no recording policy" is that the mechanic sends you a video showing them working on your car. Strange

 

[arcticfire]

Probably vetted first to edit out the "not this guy again" parts lol

I've got footage from my previous car when it was with the Honda dealer revealing them hearing a strange noise I had described to them but they then denied that there was any noise. It was under warranty. I was positive it was related to the turbo. Ended up taking it to a specialist motor engineer and paid for a report which confirmed it was the turbo and Honda ended up getting it stripped and reconditioned. Was carbed up probably due to lack of decent oil changes prior to me getting it which is why I've never considered full dealer service history to be worth anything when it comes to used cars.

It also picked up a lot of rather unpleasant comments about me because I kept coming back but that was because they kept misdiagnosing it including replacing the clutch and flywheel under warranty. Rather daft as it made the noise when revving stationary in neutral so it couldn't have been related to the clutch or flywheel but hey I got a new one which worked out great as I got it remapped afterwards so I needed it to be strong in that area.

 

[Rajagra]

If you're doing everything right then there is no reason to be nervous about being recorded.

Sorry but (in general) I disagree. It's an invasion of personal space.
It isn't so much about privacy. It's about whether one person has a right to film another without their consent. People seem to overlook that there is a difference, and apply a bogus argument, i.e. that if something happens in public you have no right to privacy therefore it's OK to film. That is not a valid argument. Lack of right to privacy does not imply presumption of consent to being filmed. I think the law needs to catch up with this.

 

[arcticfire]

Wouldn't the police, councils and other authorities then have a major issue retaining the insane amount of cctv that the UK has? Albeit shocking quality the majority of the time!

 

[Rajagra]

No. They already have to apply for permission to install CCTV, and that grants them the right to record footage.
And there is a difference between generic recording of a public space in case evidence is needed, and targeting a specific person/group. Authorities would need extra permission (court order?) to do that.

I record the view from my vehicle - generic recording of public space in case of events needing evidence - using my dash cam, and I see nothing wrong there.
But if I dismounted that dash cam and stuck it in someone's face, I would consider that unacceptable, intrusive behaviour. It would almost be a form of assault. I despise people who do that.

A problem is that people are now growing up with smartphones and are constantly filming and being filmed with them. They have no idea how incredibly offensive it is to do the same thing to people who didn't grow up that way.

 

[arcticfire]

I agree that it would feel somewhat intrusive if someone starts filming you, although I'm not sure that the police had to get a court order to start wearing their bodycams or break out the camcorders to film a lawful demonstration? I don't have a problem with police bodycams though as it should help provide transparency with their actions.

Filming in public is a bit of a gray area though as you would have to be able to demonstrate and prove that you were being targeted and they weren't just filming the public in general and you just so happened to be in the shot. Would also prove a nightmare for the media.

 

[MiiHere]

Sorry but (in general) I disagree. It's an invasion of personal space.
It isn't so much about privacy. It's about whether one person has a right to film another without their consent. People seem to overlook that there is a difference, and apply a bogus argument, i.e. that if something happens in public you have no right to privacy therefore it's OK to film. That is not a valid argument. Lack of right to privacy does not imply presumption of consent to being filmed. I think the law needs to catch up with this.

What I said was not about the laws / rights / privacy. Simply that one shouldn't be weary of being recorded while at work if they are performing in accordance to the standards the place of employment has set forth. Most of the places I go have security cameras already set in place or allow the customer to see the work that is going on, which I believe makes people be more accountable for their work. I'd have no problem with turning my dash cam off, or it being unplugged if I had a view of what was going on. Transparency is important when it comes to auto work, in my opinion, because it can cost thousands of dollars for repairs / work and a lot of folks might not be the wiser if they were being duped or not.

 

[Rajagra]

It's not nice having someone looking over your shoulder as you work, let alone being filmed. It's not about whether you're doing the job right, it's about being put under pressure and stress. It's human nature to feel uncomfortable in such a situation.

There's an old saying in the auto industry. "To fix your car will cost 100. If you want to watch, it will cost 150. If you want to help out, it will cost you 200." It reflects the fact that they just want to get on with the job without hindrance.

The logical extension is "if you want to film it, it will cost 250." But sure, customers can demand that if they want.

 

[arcticfire]

There's an old saying in the auto industry. "To fix your car will cost 100 but you won't know that I didn't even lift the bonnet. If you want to watch, it will cost 150 because it will take me time to make it look like I'm actually doing something . If you want to help out, it will cost you 200 because I'll have to do the job properly ." It reflects the fact that they just want to get on with the job without hindrance.

The logical extension is "if you want to film it, it will cost 250 because the job will have to be done to the proper standard otherwise you have proof to the contrary." But sure, customers can demand that if they want.

I fully agree lol

 

[Rajagra]

I see what you did there. I was watching!

 

[arcticfire]

I see what you did there. I was watching!

In that case it will cost you 150!