"We have tried the hotpixel fix 5 times"Hello,
We have a fix for you.
1) Please power the unit on.
2) Cover the lens with a cloth
3) Press the shutter button down for 3-4 seconds and then the pixel patch will update.
https://s3.amazonaws.com/cdn.freshd...754/original/blob1453796426839.png?1453796428
https://s3.amazonaws.com/cdn.freshd...757/original/blob1453796444834.png?1453796446
Hope this makes sense. Please let us know if we need to make a video tutorial for you.
SJO