Terrible Night Performance

[tornadocondor]

Hello,

I've been running this dash cam for nearly 6 months. I love it but it seems like its night performance is simply terrible. Here are some screenshots:



It seems like the lights flare up during the night. This doesn't happen during day time

 

[Street Guardian USA]

Hello, your samples are not showing up. You have a 1 year no hassle warranty so if something is needed happy to help. Guessing, It could be that your window/lens isn't clean or sensor needs to be re-calibrated, I'll private message you special instructions.

 

[tornadocondor]

Hm, for some reason the links to the pictures didn't show up.

Here they are:

 

[Street Guardian USA]

Is your window clean inside and out? Need to use a non-ammonia based window clear to prevent any invisible film that can cause light to refract like that. Lens clean? What firmware version are you on? I just sent a private message as well.

 

[tornadocondor]

Hello,

Thank you for the amazingly quick reply. Yes, my windows are clean. Let me try to use the cloth and clean the lens of the camera. As for firmware version, what's the easiest way to check?

Thanks!

I'll reply to your message.

 

[Feitelijk]

Is your window clean inside and out?

Clearly not! First pic the inside is not as clean as it should be. Second, the outside is fatty as ....

 

[tornadocondor]

Lol. I clean my baby every week. I'll make sure to clean it extra hard tomorrow

 

[jokiin]

there's some sample pics here where a clean lens and one with a single finger print are shown side by side, the flare up in the red is something you see when this happens

https://dashcamtalk.com/forum/threa...ep-your-dashcam-lens-clean.19262/#post-250520

 

[Feitelijk]

As for firmware version, what's the easiest way to check?

Stop recording, push menu twice , mic, rec , ok.

 

[Street Guardian USA]

there's some sample pics here where a clean lens and one with a single finger print are shown side by side, the flare up in the red is something you see when this happens

https://dashcamtalk.com/forum/threa...ep-your-dashcam-lens-clean.19262/#post-250520

Ah yes, that's a good post. I almost forgot about it. (time to bookmark)

 

[russ331]

Lol. I clean my baby every week. I'll make sure to clean it extra hard tomorrow

But how often do you clean the inside surface of the windscreen? A near invisible film builds up over time, which may be a factor in your video quality concerns. Windex isn't ideal, Invisible Glass is a popular product that does the job properly.

 

[wozzzzza]

i cleaned my CCTV camera lens's the other week, made one hell of a difference, the lights were all flared out before, but after it gave a lot more detail and clarity. it happens soo slowly you don't notice it degrading until you clean it.
your window or lens is not clean.

 

[SawMaster]

I'm a smoker and even with the window open and drafting the smoke out, there's a nicotine build-up on the windows and lens within 1-2 weeks of a cleaning. And the rear window of my van where that cam is collects road grime so quickly that it often needs a quick wipe daily I've had several old cars where the fumes from oil leaks coated the windshield pretty fast. But worst of all and the toughest to remove is the film of anti-freeze from a leaky heater core. I've never found anything which could cut that stuff and getting the windshield clean of it takes about an hour with several cleaning agents one after the other

In time you'll bet used to giving the areas of the windows in front of your cams extra attention

Phil