VIOFO App Updates

[ogzogz]

Unfortunately, the new application has problems. And this application works on a restrictive basis. Users will understand what I mean later. In the future, you might have to pay for the application, or it might not support your existing camera, etc. Therefore, this kind of application, presented as an improvement, isn't really an improvement at all.

Imagine needing three separate applications for a simple car camera. These are unfortunately minor inconveniences. I can't get the same enjoyment as before, because cameras are sold at twice the price they should be. The idea that more money equals quality is a very simplistic notion. There has never been a camera without problems. The company that updates most frequently is the one that makes the most mistakes. Errors are covered up with "improvements," pretending there are no errors, or acting as if they were already aware of them and will fix them later – nothing more than mocking people.

Will it improve, or will it continue down this path? We'll see.

Unfortunately, these are the harsh realities...

 

[StingrayJG]

Hello all,
I have two A229 Duo dashcams. Just today I attempted to perform a firmware update (yes, a long overdue update, I know) using the OTA firmware update feature of the new VIOFO app and I couldn't get it to work.
I am using version 2.0.01 of the new VIOFO app on a Samsung Galaxy S24+ running One UI Version 8.0 and Android Version 16
I was able to connect the dashcam with the app, it detected it very easily, and the app did determine that there was a firmware update due for the dashcam.

When I went to initiate the firmware download and update, I almost immediately receive this message on the phone screen:

When I first received the error message I thought that maybe if it was trying to download the new firmware using cellular data and I was out in my driveway, the cellular signal isn't that great there (I was getting maybe 2-3 bars of service at best), so I drove up to where the closest cell tower is located that covers our entire neighborhood. You literally cannot park closer to this cell tower without trespassing on the restricted road that leads to the tower. I was now receiving a nice robust full 5G cellular signal here.

I tried again here to perform the firmware update same as before. The app connected with the dashcam, the prompt to do the firmware update came up again, but as soon as I initiate the update process, it still wouldn't work. I got the same error message as the first time back in my driveway.
Am I doing something wrong?
I know from doing some reading here that the VIOFO new app may not be always working like it should, so I don't know if there is a problem with something I'm doing or not doing, or if it is an issue with the app and no matter how correctly I do everything, it still won't work.
Does anyone here have some wisdom they can share on any ways to get this process to work for me?
I was REALLY hoping to avoid having to do the firmware update the old-fashioned way taking out SD Cards and putting them back, etc if there was a much more convenient way to do it, but if the more convenient can't or won't work, then I guess the choice is kind of taken away from me.
Thanks in advance for any advice/guidance

 

[CaptureYourAction]

Your current firmware version likely isn't capable

Hello all,
I have two A229 Duo dashcams. Just today I attempted to perform a firmware update (yes, a long overdue update, I know) using the OTA firmware update feature of the new VIOFO app and I couldn't get it to work.
I am using version 2.0.01 of the new VIOFO app on a Samsung Galaxy S24+ running One UI Version 8.0 and Android Version 16
I was able to connect the dashcam with the app, it detected it very easily, and the app did determine that there was a firmware update due for the dashcam.
View attachment 89523
When I went to initiate the firmware download and update, I almost immediately receive this message on the phone screen:


View attachment 89522

When I first received the error message I thought that maybe if it was trying to download the new firmware using cellular data and I was out in my driveway, the cellular signal isn't that great there (I was getting maybe 2-3 bars of service at best), so I drove up to where the closest cell tower is located that covers our entire neighborhood. You literally cannot park closer to this cell tower without trespassing on the restricted road that leads to the tower. I was now receiving a nice robust full 5G cellular signal here.
View attachment 89524

I tried again here to perform the firmware update same as before. The app connected with the dashcam, the prompt to do the firmware update came up again, but as soon as I initiate the update process, it still wouldn't work. I got the same error message as the first time back in my driveway.
Am I doing something wrong?
I know from doing some reading here that the VIOFO new app may not be always working like it should, so I don't know if there is a problem with something I'm doing or not doing, or if it is an issue with the app and no matter how correctly I do everything, it still won't work.
Does anyone here have some wisdom they can share on any ways to get this process to work for me?
I was REALLY hoping to avoid having to do the firmware update the old-fashioned way taking out SD Cards and putting them back, etc if there was a much more convenient way to do it, but if the more convenient can't or won't work, then I guess the choice is kind of taken away from me.
Thanks in advance for any advice/guidance

Your current A229 DUO firmware version likely isn't capable of OTA updates. You will need to manually update to the newest, then OTA updates should work going forward.

 

[StingrayJG]

Your current firmware version likely isn't capable


Your current A229 DUO firmware version likely isn't capable of OTA updates. You will need to manually update to the newest, then OTA updates should work going forward.

Ok, thanks for the info.
I was hopeful I wouldn't have to do it the old way but I'll go ahead and do it.
I already have an extra 64GB SD Card that is partitioned and formatted to FAT32 here in the house that I have used for doing some firmware rollbacks on the WYZE home cameras I use around the yard that should hopefully do the trick. I'll just have to make sure it's cleared off before I load this firmware to it.
Thanks again for the swift reply, much appreciated.

 

[Vortex Radar]

Good news. I went out today to retry and suddenly the iOS app was working, lol. Time to start working on a quick video about it.

 

[Vortex Radar]

I know I’m a bit late to the party, but here’s a demo video. 🙂

 

[LateralNW]

I know I’m a bit late to the party, but here’s a demo video. 🙂

so it worked today lol.

I hope that they remove all the dashcams and just have it automatically detect the dashcam as the list is going to get to long and fiddely.
using bluetooth they may be able to get it to offer the dashcam to connect to.
Perhaps the menu could be via the manual method that you select the model you want to connect to.
Or introduce a drop down similar to vantrue who have seperated their models by an overall menu structure.

A sorting method might help in the sort term eg 1ch units, 2 ch unit etc or via name like 119 , 129, 229, 329 etc

Did you find out why it didn't work the other day?

 

[KR_OGU]

A229Pro에서 VIOFO App은 GPS가 되는데 VIOFO Dashcam App은 GPS가 안됩니다.

 

[LateralNW]

View attachment 89533

A229Pro에서 VIOFO App은 GPS가 되는데 VIOFO Dashcam App은 GPS가 안됩니다.

Ok did some testing and it did use the gps co-ordinate's however I only did the check after updating the firmware as it prompted me on the app.

Attempting reproduce your issue. What I found odd how I could downloaded the video that was on the sd card from another day and didn't sync it. It then dropped the wifi connection which it does often.

I was still in the app so I decided to view the file I just downloaded and it worked with gps info no problem. See image.
Once I had wifi connection again I synced the file and it prompted me for permission to download files? I had already done this without a prompt. I said yes as I figured it will probably break the app if I said no.

The firmware version I am running is 260126 (DDMMYYY)
app iphone version 1.0.4.9

 

[KR_OGU]

Ok did some testing and it did use the gps co-ordinate's however I only did the check after updating the firmware as it prompted me on the app.

Attempting reproduce your issue. What I found odd how I could downloaded the video that was on the sd card from another day and didn't sync it. It then dropped the wifi connection which it does often.

I was still in the app so I decided to view the file I just downloaded and it worked with gps info no problem. See image.
Once I had wifi connection again I synced the file and it prompted me for permission to download files? I had already done this without a prompt. I said yes as I figured it will probably break the app if I said no.

The firmware version I am running is 260126 (DDMMYYY)
app iphone version 1.0.4.9

View attachment 89542

감사합니다. 저는 안드로이드인데 다른 한국내 안드로이드 사용자도 문제가 동일합니다.

Thank you. I am an Android user, but other Android users in Korea have the same issue.

 

[LateralNW]

감사합니다. 저는 안드로이드인데 다른 한국내 안드로이드 사용자도 문제가 동일합니다.

Thank you. I am an Android user, but other Android users in Korea have the same issue.

I'll check with my android.

 

[LateralNW]

@KR_OGU
I have just finished a test using viofo app version 2.0.01 connected to my A329hdmi model on Android.

I got exactly the same problem as you.
Once the file is downloaded and I go to my local files within the app and play that video, the video plays but the gps information is completely missing.

@VIOFO-Support

 

[VIOFO-Support]

@KR_OGU
I have just finished a test using viofo app version 2.0.01 connected to my A329hdmi model on Android.

I got exactly the same problem as you.
Once the file is downloaded and I go to my local files within the app and play that video, the video plays but the gps information is completely missing.

View attachment 89578
@VIOFO-Support

I forwarded this to our engineering team already and they are testing on this.

 

[KR_OGU]

@KR_OGU
I have just finished a test using viofo app version 2.0.01 connected to my A329hdmi model on Android.

I got exactly the same problem as you.
Once the file is downloaded and I go to my local files within the app and play that video, the video plays but the gps information is completely missing.

View attachment 89578
@VIOFO-Support

thank, sir!

 

[ogzogz]

@VIOFO-Support
Check your direct message.

 

[LateralNW]

Good news. I went out today to retry and suddenly the iOS app was working, lol. Time to start working on a quick video about it.

I'm wondering if you miracle of the app working has something to do with this.

I found this oddity when attempting to connect to the A119MPro using the new app.
While it shows it can connect and it does once connected it won't display the live screen.

If I go into the 4G settings and turn the phone into airplane and go back to the app
the screen works almost straight away as seen in the video below.

Now if I go back and turn on 4G and return to the app it will keep working!
ie I haven't left the app just altered the state of the 4G connection. Weird.
@VIOFO-Support

 

[clevoir]

I am seeing videos shuttering when playing back using Viofo Dashcam over a 5G connection, and even if the file is played back from local storage? If I download the same file to a PC it plays correctly?

I'm using a Galaxy tablet running Android, that does not have any issues playing other locally stored files.

 

[VIOFO-Support]

I'm wondering if you miracle of the app working has something to do with this.

I found this oddity when attempting to connect to the A119MPro using the new app.
While it shows it can connect and it does once connected it won't display the live screen.

If I go into the 4G settings and turn the phone into airplane and go back to the app
the screen works almost straight away as seen in the video below.

Now if I go back and turn on 4G and return to the app it will keep working!
ie I haven't left the app just altered the state of the 4G connection. Weird.
@VIOFO-Support



View attachment 89645

Preliminary assessment indicates that the video stream connection failure is due to a network protocol/IPv6 compatibility issue with the SIM card being used. The developers have identified this issue and are actively investigating and resolving it.

 

[ogzogz]

This will be optimized.

Please reply directly to the message.

 

[LateralNW]

@VIOFO-Support

Ok latest ios app and latest firmware.

While parked with the engine running i connect to the A329hdmi unit and enter the app.

I playback a parking file.
I attempt to play back the next one but the app don't respond to my press.

I exit the parking section and then enter the parking section and it will allow me to play another video but only one.

I have to exit the parking mode folder and enter it to be able to select another video.

An interesting feature is while playing back a video i can press the arrows that pop up when the screen is touched and i can watch the next video or the previous video which is a great feature.

While playing back the video the A329H decides to turn off wifi and go to parking mode!
This stops the play back obviously.

It won't respond to the verbal commands to turn on wifi probably because it is in parking mode.

After manually forcing it into wifi mode by pressing the wifi button on the unit i resume my video play backs.
After approx 4 minutes it drops wifi again.

Another test and ~4 minutes in and it again drops wifi.

I doubt the A329H and the app are actually handshaking to keep the connection alive and a hard coded timer tells it to dump the wifi and resume recording.

Needless to say it is annoying and I'm being restrained.

Also don't see any voltage readings while using the op100. ( i thought it was able to)

App 1.05.10
A329H fw v2.0_260127