A229 pro GPS issue.

[Darrend7654321]

Could anyone here give me some advice on why my new a229 pro only sometimes locks onto gps? The blue indicator led flashes, but in the two weeks I’ve owned it, it’s only ever locked on twice.
Any tips on how to move forward would be greatly appreciated.

 

[Panzer Platform]

Welcome to the club.
There are 3 models of the A229;
A229 Duo (2022)
A229 Pro (2023)
A229 Plus (2023)
Each one is different.
In the future please post in the correct thread for “accurate” troubleshooting help.
Your current post is in the A229 Duo thread.
The GPS module for the A229 Duo is different / incompatible from the A229 Pro & A229 Plus.
This will also help others users with the same issue when they read your thread.
Sounds like you may have a defective GPS mount.
The first step for corrective action is to submit support ticket for warranty replacement.

Submit a ticket

support.viofo.com

 

[Darrend7654321]

Welcome to the club.
There are 3 models of the A229;
A229 Duo (2022)
A229 Pro (2023)
A229 Plus (2023)
Each one is different.
In the future please post in the correct thread for “accurate” troubleshooting help.
Your current post is in the A229 Duo thread.
The GPS module for the A229 Duo is different / incompatible from the A229 Pro & A229 Plus.
This will also help others users with the same issue when they read your thread.
Sounds like you may have a defective GPS mount.
The first step for corrective action is to submit support ticket for warranty replacement.

Submit a ticket

support.viofo.com

Thanks for getting back to me. I’ll send a ticket as you suggest.
I presume the gps part is located in the base unit then?
Is it a common problem do you know?
Thanks again.

 

[Nigel]

Thanks for getting back to me. I’ll send a ticket as you suggest.
I presume the gps part is located in the base unit then?
Is it a common problem do you know?
Thanks again.

The GPS receiver is in the bit that stays attached to the glass when you remove the dashcam from the mount.

It is possible that you have mounted it on a piece of glass that does not allow the GPS signals through, some windscreens have heater wires that can block GPS, most have an area free of heater wires and other stuff, for mounting radio devices on.

So before returning it, it is sensible to test the GPS out with the unit outside the car, with the base facing the sky. Unfortunately this means unsticking it from the window glass!

There have been some issues with the A229 Pro GPS, I can't remember the details, but I think a firmware update sorted them, but I'm not sure that the new version is on Viofo.com yet, so try installing the latest firmware from the firmware thread:

A229 Pro/Plus New Firmware

IQ optimized and some small bugs were fixed by the new firmware. A229 Pro: https://drive.google.com/drive/folders/1npv7wO04ZQOmEwA1fv4qTH0dYSee4CJ7?usp=sharing A229 Plus: https://drive.google.com/drive/folders/1C_nRd2e4M-Ufi-wGN1lEQOHfefgyln_s?usp=sharing Please update the firmware of the front...

dashcamtalk.com

 

[Panzer Platform]

GPS Module for VIOFO A229 PLUS/A229 PRO Car Dash Camera

Ultra-Precise GPS, Features a state-of-the-art Quad-Mode GPS module that supports 4 satellite positioning systems, GPS, BeiDou, Galileo, and GLONASS. Achieving positioning faster and greatly improving positioning accuracy & stability. It provides detailed location, speed, and time data of the...

viofo.com

 

[Panzer Platform]

some windscreens have heater wires that can block GPS

I totally forgot to mention that.
Duh. lol

Currently the "newest" firmware update is on the Viofo public website.

VIOFO A229 Pro Dash Cam Support

viofo.com