Can’t connect app to Wi-Fi

[busa2009]

For some reason I can’t connect to Wi-Fi with the app. Had a incident with police and couldn’t connect and allow them to view to footage Smfh. I’m on firm ware v2.5 this was my warranty replacement


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[Nath]

Any errors or what is the behaviour?

 

[busa2009]

No errors my iPhone doesn’t see it once it says it’s enabled


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[Nath]

Have you tried both bands or different channels (in case of 5GHz)? And what about another phone?

EDIT:

 

[busa2009]

Have you tried both bands or channels (in case of 5GHz)? And what about another phone?

Let me try that


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[busa2009]

Have you tried both bands or different channels (in case of 5GHz)? And what about another phone?

EDIT:

Well now it’s freezing tried taking it off gos as well no go. I am on v2.5 that’s what came on it when they replaced my cam but I don’t see that version on support maybe that’s the issue


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[VIOFO-Support]

Please try downgrading to firmware V2.4 and then default the settings and reset the dashcam.

 

[LateralNW]

Check the app version. They recently updated for the iPhone as they added the T130 into the app officially.
My app version went from version 59 back to version 1

 

[busa2009]

Check the app version. They recently updated for the iPhone as they added the T130 into the app officially.
My app version went from version 59 back to version 1

im on iPhone version 15.1.1

 

[busa2009]

Please try downgrading to firmware V2.4 and then default the settings and reset the dashcam.

ok i will down grade the version to v2.4, but it came with v2.5 when it was replaced.....

 

[LateralNW]

im on iPhone version 15.1.1

Yeah not the IOS but the Viofo app - update it.
If it’s not on the latest version you will be mucking around forever and it won’t work.

 

[VIOFO-Support]

Please first reload the app and then downgrade the firmware.

 

[VIOFO-Support]

it came with v2.5 when it was replaced.....

I'll report this to my colleague if the firmware V2.4 can solve the problem.

 

[busa2009]

Please first reload the app and then downgrade the firmware.

Still not working. I must have bad luck because this dash cam is proving to be very unreliable


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[busa2009]

Just not working reset everything went back to v2.4

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[VIOFO-Support]

How about changing to 2.4GHZ Wi-Fi?

 

[busa2009]

How about changing to 2.4GHZ Wi-Fi?

That didn’t work either. Wtf? It’s suppose to be a brand new replacement


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[VIOFO-Support]

Please contact back the customer support you contacted before. We'll help you solve this issue!

I'll also report this issue to other colleagues. We'll see how to improve in the future! Expect your understanding!

 

[busa2009]

Please contact back the customer support you contacted before. We'll help you solve this issue!

I'll also report this issue to other colleagues. We'll see how to improve in the future! Expect your understanding!

will do just that...

 

[busa2009]

Please contact back the customer support you contacted before. We'll help you solve this issue!

I'll also report this issue to other colleagues. We'll see how to improve in the future! Expect your understanding!

Contacted them I have to see if this batch had Wi-Fi issues. Well another long replacement


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