" Without more specific info it is difficult to diagnose the problem. Here are a few things to check:
3) - Make sure your internal clock is set to the correct timezone and correct time. DCV relies on the correct timestamp of the movies to sync with the GPS data files. The GPS, your computer, and the dashcam should all have the correct time.
4) - If that doesn’t work, send me a clone of your SD card that contains about 3 movies on it and I will try to diagnose the problem. It’s important that you send me an image of the SD card such that the file and folder structure is preserved. The structure should look something like that below. You can send me a zip of the SD card via https://wetransfer.comusing my email address as the destination. "