Long time lurker, first time poster.
I thought its time I give these DOD Canada guys some creditbility, since no one here seems to have purchased from them directly.
Unlike some of the people on this forum who buys "the cheapest alternative" from China, I am an avid supporter of local businesses (Topic for another day, perhaps). These guys at DOD Canada is one of them.
I'm not a young fellow who searches everywhere on the net looking for solutions or instructions on how to use a product that I bought, and most of the time it resulted in calling on the phone to the company who sold me the product.
I purchased my DOD LS300W from DOD Canada 2 months ago (Thanks to this message board, I found out how amazing this product is. Hats off to Dash Cam Talk.) As I have mentioned, I am not a young fellow who can figure their ways with electronics, even with a user manual. I gave them a call the next day I received my camera, and chatted with their technical suppor staff for about 2 hours. They were very patient to explain everything to me, instructed every single step on how to do such and such. Even though I am not a "techy", I could comfortably say that I now understand the basic operation of this camea.
Now who else in the North America does this? Well, Apple sure does. But these DOD guys has provided me a level of support as good as Apple did.
I have worked as a General Manager of a certain retail chain for 30+ years, and for those people who thinks "25% markup for branded versus no-brand is normal" are very, very wrong. I don't know how much it costs them to get these into Canada or USA, but has anyone factor in various costs such as operating cost, staff to answer the phone, insurance cost, marketing cost, return cost, et cetera? These adds up tremendously.
To the people who have chosen to buy these gadgets overseas, in hopes that you will receive the same level of support or product grade as the retail counterpart, good for you, and wish you people good luck.
My bottom line; To those who did not purchased from these guys, please don't start making baseless claims and spreading rumors about these DOD Canada guys. They were there when I needed support for my purchase, and I think they will also be there if I need any other support in the future.
I am going to give them a call in the next day or two to purchase another camera for my wife. Maybe I will bring this website up and hope they respond to you guys directly.
Stephen
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