@viofo It's been almost 6 months since the 'XXXXXX' bug first popped up, how long is it going to take to fix this?
Affects reliability!
In that case, hell with Parking Mode and HDR, fix this first!
It's all about priorities...
What about unaware buyers with a single front or rear facing A119S. The way I see it (for now), VIOFO is shipping out units with a serious bug.
@viofo, I'm not so outspoken as
@harsh, but I have to agree and think that solving the X-Box problem should be #1 priority for the A119 and A119S program. I understand from my own experience that it is a difficult problem to reliably reproduce and resolve, but that is not an excuse, as ultimately
every problem has a solution. Your users are not likely to solve this problem for you. Perhaps we can help, describing the experiences had as best we can, but having little or no knowledge of the hardware or software, we can not solve the problem for you. For folks that are members of the Dash Cam Talk Forum (DCT) and pay attention to the A119/S threads, the fix for the symptoms is known and easy, but the underlying problem is still there. For people buying your product and not DCT members, it can be a significant unpleasant surprise resulting in unpleasant consequences for you and your vendors. This is a big blemish on the A119/A119S record, an otherwise excellent dash camera in my opinion.
The new add-ons like Parking Mode and HDR are great and you as the company should be commended for improving existing products for current users of your products like myself at no cost. A company benefit for these improvements is current user loyalty and also my guess is that enhancements have the property of keeping the product in the news which is important to new sales. This greatly enhances your company image in my mind. This could be a truly great camera, but you have a current known unsolved problem that has been hanging around too long and whose solution should take priority over any new undertakings. Potential buyers that are DCT readers may have concerns and avoid a purchase. Non DCT reader's may buy it, return it, and just think they got a dud, never to be seen again.
There are many, many threads related t0 this issue. It seems to be an A119S problem, but it's not. I've confirmed at least two cases of this problem happening on the A119. Just because there is a known easy fix for people that read DCT does not make it a great product for the average guy purchasing a product that may not know of or find DCT.
@viofo, I think you have a good camera and support but you urgently need to solve this X-box problem. Also, it might help for you to initiate a single X-box problem DCT thread where people can post their experiences to this problem, if you think that would help you to solve it. Now they are scattered all over the forum. Thus far, I've collected my posts about the X-Box problem here:
https://dashcamtalk.com/forum/threads/viofo-a119sstoppedworking.28058/page-4#post-367258, but I think a dedicated thread would be better. People are going to read about this problem anyway, so you might as well attack it head-on right now, or suffer the consequences. My advice, for what it is worth, is to fix the problem now, #1 priority!
Hope this helps.
P.S. Hopefully constructive criticism is meant only to promote action to solve this problem soon.
