Zuntax
Active Member
- Joined
- Aug 10, 2013
- Messages
- 313
- Reaction score
- 226
- Location
- New York, NY
- Country
- United States
- Dash Cam
- Panorama G (Street Guardian), Vico-TF2+ Premium, DOD LS400W
--Zuntax said:Revive email below from DOD MAIN OFFICE...
Entry.. When my SN Number was chect by DOD main office my unit was from authorized reseller city valid SN number.
Now please read email below from DOD main office, after my feedback that RMA was canceled was sent to them.... Absurd
--
We are very sorry to hear that.
If you think I replied your emails and try to solve your problem means lack of support, I won’t say anything.
I shouldn’t contact with DOD Canada ask them for help, because I want to save your cost and lead time. I should insist on asking you to contact with Saddle. You bought LS400W from Gray Market, meanwhile you have to take risk on it. Saddle is not a authorized reseller.
About the update firmware, because the firmware was being copied & used without authorization on replica/bootleg of the DOD LS300W. So we removed it from our website. For new models, we are going to list it on our website.
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My comment.
From my Understanding key words are "firmware was being copied & used without authorization on replica/bootleg of the DOD LS300W"
....Go figure...
Update
My Reply to DOD.
As per "firmware was being copied & used without authorization on replica/bootleg of the DOD LS300W,
This only internal DOD's company problem not mine and not any of the end users of the product with carrying DOD brand.
Thank you and best of luck with stoping
use firmware without authorization.
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Last email from DOD
Dear xxx,
We are very sorry for any inconvenient caused.
We will improve ourselves, and make it better.
Thanks a lot for your kind advice.