On the other hand, it's possible that the factory don't provide updates, but it's possible that we have problems with dashcams,
like the user who started this thread and, sincerely, I wouldn't want to send back the camera, on my expenses, because the manufacturers or vendors don't provide the due warranty. On that thread the user received a refund, but the camera broke down after only several days. This is the happy event, when the user is member of this forum, too. I'm sure that the situation would have been different, if the malfunction occured after several months or to another buyer, from outside.
So, I believe that the manufacturers and vendors could be nice, communicative and helpful and to respond more quickly to customer requests, not only at the sale time... what do you think? In that case, and knowing that
Foxoffer ALREADY HAS the firmware file (they installed it on the broken camera above-mentioned), would be great if they would post that file here. I don't see any problem in that.
I understand so much your problems, as manufacturers or vendors, but try to understand ours, too.