how long ago was that model released?
i am hoping it's a recall.
Yup.is this the model you have?
Yup.
So the 9500 has been discontinued, yet the 9700 is still available. I can see this turning into a battle. I guess it's time to contact my credit card company and get a chargeback for a defective product line.
Google,
The 9500 was not discontinued due to a "defective product line"