New unit power problem

[jennyfell55]

Greetings! I just picked up a new SG9665GC and I love it, except I have a fairly big problem going on. The power to the unit keeps cutting out unless I position the plug JUUUUUST right. It almost looks like the port on the unit is too shallow, not allowing the plug to insert fully? I've attached a picture to demonstrate.

 

[Street Guardian USA]

Is that the original SG9665GC included cigarette power adapter miniUSB end, the CPUSB01, or other 3rd party cable?

 

[jokiin]

Make sure it's fully inserted, also needs to be plugged in before attaching the camera to the mount

 

[jennyfell55]

That is the CPUSB01, purchased from your site at the same time the camera was purchased. The cigarette power adapter plugs in to the same depth

 

[jennyfell55]

I plugged it in as far as it felt like it would go without forcing it, as I didn't want to break anything. Does that last distance just take a lot of pressure?

 

[Street Guardian USA]

You should only insert the cables with the camera off the mount in your hand. (please confirm) Have you ever accidentally tried inserting the cable while the camera was already mounted on the glass? (can be a bad angle/force)

 

[jokiin]

you will still see some of the silver part of the plug, that's normal

if you can rattle the plug and it turns off that would be a fault with the socket, if that's the case we'd arrange to replace the camera for you

 

[jennyfell55]

That is exactly what is going on. If I rattle the plug, the unit turns off. Road bumps even cause it to turn off.

 

[Street Guardian USA]

I'll send you a private message with a replacement action plan. Please check your dashcamtalk inbox shorty. (upper right)

 

[jokiin]

That is exactly what is going on. If I rattle the plug, the unit turns off. Road bumps even cause it to turn off.

that's definitely not right, @Pier28 will sort it out for you