Not there when it counted?

[DT MI]

Well, I clicked on the file and it just played without any problems. I'm running Linux Mint with firefox, and it played fine in firefox.

Video played just fine on the OneDrive link via Brave browser on my android.

Same here using MS Edge on a Windows 11 OS.

Edit: Also played fine using Firefox on the same system.

 

[Chuck McCoy]

@Ganjulama
Well I guess we got it figured out.
I don't know how, or why.
It turns out the video file was on the SD Card but your computer could not play the video.
Who knows?

I clicked the link, and it started playing on my Chromebook.
But the resolution was only 1080p.
I downloaded the video file to my Chromebook.
However my Chrombook could not play the file because it's H.265, (all I get is a small black screen with audio only).
So I uploaded the video file to YouTube, and not only does it work but we get the full 4K resolution.

 

[Ganjulama]

I used the RedTiger app that they included in the file. When I tried to use Edge it didn't play. I didn't try Chrome. I haven't updated to Windows 11 on my personal machine. When I retire, I'm going with Linux OS. I'll have time to learn it then. Microsoft lost me with their AI bloat and subscription model for Windows 11. What idiots.

I want to say a BIG THANK YOU TO THIS COMMUNITY!!! You jumped in and helped a DashCam illiterate newbie without condensation or snark.

I'll probably reinstall the old DashCam in my new (used) car.

@Ganjulama
Well I guess we got it figured out.
I don't know how, or why.
It turns out the video file was on the SD Card but your computer could not play the video.
Who knows?

I clicked the link, and it started playing on my Chromebook.
But the resolution was only 1080p.
I downloaded the video file to my Chromebook.
However my Chrombook could not play the file because it's H.265, (all I get is a small black screen with audio only).
So I uploaded the video file to YouTube, and not only does it work but we get the full 4K resolution.

 

[Chuck McCoy]

@Ganjulama
Thanks for the update.
If you're going to put the RedTiger dash cam back in service you might want to replace the SD Card with a brand new / fresh unit.
SD Cards wear out over time, maybe that was a factor in this malfunction.
Oh yeah, and always remember to format the SD Card at least once a month.
-Chuck

 

[DAP]

I used the RedTiger app that they included in the file. When I tried to use Edge it didn't play. I didn't try Chrome. I haven't updated to Windows 11 on my personal machine. When I retire, I'm going with Linux OS. I'll have time to learn it then. Microsoft lost me with their AI bloat and subscription model for Windows 11. What idiots.

I want to say a BIG THANK YOU TO THIS COMMUNITY!!! You jumped in and helped a DashCam illiterate newbie without condensation or snark.

I'll probably reinstall the old DashCam in my new (used) car.

I suggest Linux Mint Cinnamon. It is stable, and the user interface is very similar to Windows.

 

[lufa6977]

I used the RedTiger app that they included in the file. When I tried to use Edge it didn't play. I didn't try Chrome. I haven't updated to Windows 11 on my personal machine. When I retire, I'm going with Linux OS. I'll have time to learn it then. Microsoft lost me with their AI bloat and subscription model for Windows 11. What idiots.

I want to say a BIG THANK YOU TO THIS COMMUNITY!!! You jumped in and helped a DashCam illiterate newbie without condensation or snark.

I'll probably reinstall the old DashCam in my new (used) car.

I use Debian Linux, but I would suggest Mint Linux. My 69 year old brother installed Mint on his Windows 10 box as I talked him through it on the telephone. He is pretty sharp and can read a manual, I have yet to have him ask me for tech support. There is an excellent Mint forum where you can get help: Linux Mint forum

I am not a fan of dual-boot systems, so unless you have a burning need for Windows, then go with Mint only on the drive.

 

[DT MI]

...but I would suggest Mint Linux...

I second this recommendation for anyone moving from Windows to Linux. It's the easiest migration from a user interface perspective of any of the Linux distros I've tried.

 

[kamkar]

Win 11 so far not been as huge of a buzz kill as i hear it is for other, especially outside of the EU gang.
But yeah i am seriously entertaining Linux too, and fortunately i can do it first on my laptop and so that way get my feet wet.

Gaming held me bad for many years, though a long time ago, and i have realized after a few decades that the kind of games i like to play will never ever be made again.
Also as this is FPS games, and i am getting old, well my reaction speed is not as snappy as it once was, very much doubt i could maintain a top 50 / 100 worldwide even if they made a good game, and i now have nothing but time to play.
In the old days i had that work thing taking up time too, so only able to cram in 6 - 8 hours of gaming every day.

 

[mentadent]

Better to just not use computer

 

[Ganjulama]

Better to just not use computer

If only.

 

[Redtiger]

Hi there @Ganjulama ,

First of all, really sorry to hear about the accident, we genuinely hope you’re okay.

Based on how the camera is designed to work, footage triggered by an impact is usually saved in the Urgent/Locked folder (it may show as “Parked” when viewed on a computer). From what you described, it sounds like the file might actually be on the SD card, but not playing properly. In some cases, a sudden impact or power interruption can result in the video not being fully written or becoming corrupted.

We also noticed you mentioned that the WiFi connection to the app is no longer working. To better understand what’s happening, could you try reconnecting by following the steps in this guide:

Also, please make sure you’re using the latest version of the RedtigerCam app, as updates can sometimes improve connection stability.

This will help us determine whether the issue is with the video file itself or something related to the connection. We’d really like to help you figure this out.

Redtiger Team

 

[Ganjulama]

Hi there @Ganjulama ,

First of all, really sorry to hear about the accident, we genuinely hope you’re okay.

Based on how the camera is designed to work, footage triggered by an impact is usually saved in the Urgent/Locked folder (it may show as “Parked” when viewed on a computer). From what you described, it sounds like the file might actually be on the SD card, but not playing properly. In some cases, a sudden impact or power interruption can result in the video not being fully written or becoming corrupted.

We also noticed you mentioned that the WiFi connection to the app is no longer working. To better understand what’s happening, could you try reconnecting by following the steps in this guide:

Also, please make sure you’re using the latest version of the RedtigerCam app, as updates can sometimes improve connection stability.

This will help us determine whether the issue is with the video file itself or something related to the connection. We’d really like to help you figure this out.

Redtiger Team

I was able to connect to WiFi. This leads me to believe its the card. I got a PM from Elena. One thing I didn't mention was rear camera was not working at time of accident. I lost the rear view image in the camera preview that is always on a few weeks ago. I didn't have time to troubleshoot and assumed it was just recording, since enabling that view was optional on set up.

I have no way to test back camera because it was unrecoverable from the vehicle.

I did get error 'the memory card is abnormal please format or replace memory card'. However, there was no card in it. When I put SD card back the error resolved.