|Ok I come to a conclusion that’s it the dashcam not Neo battery. I felt the battery and it’s warm but the dashcam is hot. Outside temp is 95F. So in car might be >than 140F|
Customer Support (Thinkware Customer Support)
Jul 2, 14:57 MST
As per the information you have provided and after reading the forum, we do believe that the Dash Cam is powering off due to the Heat.
Since the Dash Cam is sitting on the Windshield with direct contact from the sun, as well the temperature in the vehicle gets much hotter than the outside temp, we do believe that the device is powering down to save the internal components. Especially since this is the case with both of your vehicles and not just one.
If you purchase a Windshield Sun Shade and cut a tiny strip so the Dash Cam can see outwards, this may help keep the device cooler so Parking Mode can stay active for longer. Once the Dash Cam powers down in Parking Mode it will not restart until the ignition is turned on again
I can do that but gonna be too much work for my wife when she’s always in a rush.