Just wanted to make this post to warn other consumers:
SJCAM does NOT honor any kind of "warranty" if you do not purchase directly from their website - anywhere else you buy it, you are SOL - if there is a product malfunction, you get a big fat nothing. SJCAM suggested that I ship the camera to China at my cost, get it repaired by them at my cost, and expect this process to take ~30 days - NOT acceptable IMO, and not how you do business when you are selling products in the USA.
Extremely disappointing - even their "warranty" isn't really a warranty - shipping to China at your cost and getting the camera repaired at your cost isn't a warranty at all - that is just paying to get your lousy camera fixed. If they didn't manufacture the camera correctly, it is their responsibility.
This is the issue I am having:
https://dashcamtalk.com/forum/threads/sjcam-5000x-elite-sound-rattle-issue.19164/
re: any kind of warranty service SJCAM provides:
I submitted a support ticket to SJCAM - they explicitly said "Please be advised that we only provide a warranty service to cameras purchased on our official website..."
Here is what is stated on the website, per TeriTerryTarry:
SJCAM does NOT honor any kind of "warranty" if you do not purchase directly from their website - anywhere else you buy it, you are SOL - if there is a product malfunction, you get a big fat nothing. SJCAM suggested that I ship the camera to China at my cost, get it repaired by them at my cost, and expect this process to take ~30 days - NOT acceptable IMO, and not how you do business when you are selling products in the USA.
Extremely disappointing - even their "warranty" isn't really a warranty - shipping to China at your cost and getting the camera repaired at your cost isn't a warranty at all - that is just paying to get your lousy camera fixed. If they didn't manufacture the camera correctly, it is their responsibility.
This is the issue I am having:
https://dashcamtalk.com/forum/threads/sjcam-5000x-elite-sound-rattle-issue.19164/
re: any kind of warranty service SJCAM provides:
I submitted a support ticket to SJCAM - they explicitly said "Please be advised that we only provide a warranty service to cameras purchased on our official website..."
Here is what is stated on the website, per TeriTerryTarry:
Yes. Here is their web page page for the SJ5000X Elite. Note the stated 1 Year Limited Warranty. Here is the B&H Product Warranties and Repair web page. Note that the paragraph states "All items needing repair (other than IMP) should be sent to the manufacturer/distributor directly for service. B&H is not liable if the manufacturer/distributor fails to perform warranty service."
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