Thinkware U3000 - Testing / Review - RCG

[AAziz]

I received a replacement U3000 front camera (unit 4). On 01-Feb, I powered the replacement U3000 for several hours in my office to charge up the RTC clock battery. I installed the U3000 in my car. The U3000 remained powered off from 01-Feb-2024 until today 09-Feb-2024. I was sick so I wasn't driving my car. The RTC clock issue occurred again. The first four minutes of video files from today's drive had a date/time from 01-Feb-2024 just after I installed the U3000 into my car. I reported that behavior to Thinkware support.

I discovered that the internal microphone on this replacement U3000 (#4) is not working correctly. There is a low level audio "hiss" sound present in the audio track. I confirmed I have the "Voice Recording" setting turned on in the settings. I used my headphones to listen to the audio track contents. The very first file created today has a very low volume / muffled "have a safe drive today" announcement recorded. So, the U3000 was attempting to record audio, but the internal microphone is messed up in this U3000 front camera.

U3000 unit 4 has a serial number that is 10 before the serial number from unit 3 which also has the RTC battery issue. Both were manufactured in June 2023. I've reported this problem to Thinkware support as well. _bang_head_here_

I'm having the same issue.

Camera is in a sports car. When the doors and windows are close, there is a loud hissing noise. When the windows are down and I'm driving, I hear nothing but wind. I had a VioFo temporarily inside that car and it picked up much better audio.

 

[pnorth]

Hi folks. I have an U3000 but the voice recording quality is shocking. It's crackling and heaps of static. Is that normal?

 

[rcg530]

Hi folks. I have an U3000 but the voice recording quality is shocking. It's crackling and heaps of static. Is that normal?

No that is not normal. Just this week, I sent back a U3000 that won't record any audio other than some low level static.

 

[pnorth]

No that is not normal. Just this week, I sent back a U3000 that won't record any audio other than some low level static.

Yes. So much static and crackling... I am sending it back too...
Thanks for your help.

 

[Thinkware Dash Cam]

Hello, any related concern or issue similar to static and crackling sound please send us an email to support@thinkware.com so we can evaluate it and for possible replacement if found faulty.

 

[pnorth]

Hello, any related concern or issue similar to static and crackling sound please send us an email to support@thinkware.com so we can evaluate it and for possible replacement if found faulty.

Thanks. I've already contacted Thinkware Australia and started a return.
I've sent multiple videos and they confirmed the issue. They told me that never "happened before". We all know it has happened before...
So hard to tell the truth?

Cheers

 

[AAziz]

@pnorth did the new camera work any better?

I'm facing the same issue and they are asking for video proof, but this is a wide range issue with all of their cameras...

 

[pnorth]

@pnorth did the new camera work any better?

I'm facing the same issue and they are asking for video proof, but this is a wide range issue with all of their cameras...

I am still waiting for a replacement. 3 weeks later...
I will let you know as soon as I get the replacement... Pretty sure it will be crap too. Looks like their camera is just a overpriced POS...