622gw, rear camera out of sync with main camera

pikubik

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Hi

I have the 622GW (hardwired) with the rear camera. When I reviewed an incident recently, I noticed that the rear and front cameras were out of sync by about 10 seconds. Until I pushed the "protect" button, the lag was only about 1s, then it increased. The incident itself wasn't recorded in the protected file for the rear camera, as it was "ahead in time".

The file names have the same time stamp, e.g. 230304_161909_804_FH.MP4 and 230304_161909_804_RH.MP4. But the time shown in the video starts at 16:19:05 for the front camera video, and 16:19:09 for the rear camera video.

Is this expected behaviour? I would expect the two files with the same time stamp to show the same point in time.
 
Hello,

Please could you send us over all the files in question as non-edited files along with any screenshots to support@nextbase.com? We'll then take some information and get this reported to our Development Team to investigate. Thanks!

Kind regards,
Millie
Nextbase Technical Support
 
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