I've been dealing with Adorama for 35 years. They are one of the two largest and most knowledgeable professional camera dealers in NYC. (the other is B&H Photo) I've visited their store on W18th Street many a time. They have branched out onto more consumer oriented camera products like dash cams but they are not generally in the business of servicing warranties from Chinese vendors... or Nikon and Canon for that matter. Still, they are as solid and trustworthy a vendor you will ever find. If there is a problem or you don't like the camera and want to just return it they will take excellent care of you. The have carried the full line of Viofo products for quite some time now.this is the same seller that only offers 30 days warranty and then pushes customers to the manufacturer for warranty, even though that's in China, better for anyone looking for one of these to buy from somewhere where you get real warranty support like @OCD Tronic or @CaptureYourAction
Well, as I said, if you buy from them and there should be a problem with a defective camera, or you just don't like it, they will take care of you. It could be they are dealing with grey market Viofo products. Sellers like Adorama and B&H and many other large retailers in NYC have been dealing in grey market products since forever. It's common import practice and there is nothing wrong with it. It offers good prices to consumers. The difference is the stated warranty support. Outfits like Adorama will sometimes offer tiers of products. So a high end Nikon camera might be available at one price from them as a factory authorized US import and another as grey market, both with different warranties, but they are the same product and they will stand behind it either way.They came up as an issue previously with Viofo products with them pushing people to deal with China after 30 days, has been posted here in the forum, given it's a new model I don't see it as a smart purchase to buy from them, they don't even have the stock and as @viofo pointed out already none has been allocated to them either, not what I'd consider to be good business practices
Not saying they aren't legitimate but don't agree with the way they handle business when they are the importer of the product, perhaps that's legal there, they'd never get away with it here, buying on home soil should be an advantage, not always for you guys
Do VIOFO re-imburse or compensate Retailers for taking on their Warranty support ... or do they ask for Volunteers to put the time in and wear the cost themselves?This pricing makes no sense and is below cost. (what's the point?)
VIOFO recently asked if OCD Tronic can help take on additional warranty support from a few past sellers because some companies (that they will most likely cut off) aren't providing any warranty support after 30 days, and telling customers to contact the factory in China.
I dunno, a retailer stating upfront that for the listed price, a deeply discounted item is back-ordered seems like a decent proposition. It's nothing different from what the more familiar dash cam vendors call "pre-order", only without the hype.Edit: I will say it is **** of the company to offer a product they knowingly don't have.
a loss leader is generally something you have in stock (legal requirement in our market, maybe yours is different) just to get the customer in, really only applies to brick and mortar retail though, not online sales, buying online people will just buy so no real advantage to selling something below costEdit: I will say it is **** of the company to offer a product they knowingly don't have.
Hey man, what WTF are you saying? It's not "bait and switch" if they deliver the exact product they are advertising. Advertising something you knowingly don't have is called fraud.a loss leader is generally something you have in stock (legal requirement in our market, maybe yours is different) just to get the customer in, really only applies to brick and mortar retail though, not online sales, buying online people will just buy so no real advantage to selling something below cost
advertising something you knowingly don't have is called bait and switch, after they collect the money and you find out there's no product to offer the alternate offers start happening
there is also the possibility that they just screwed up and advertised the wrong price, that doesn't get around the fact that they're advertising a product that they haven't got coming but could still explain the below cost pricing, mistakes do happen, that still doesn't get around the fact that they only support the product for 30 days though and that is something that should be taken into consideration when ordering
ok, they don't have it, it does show on backorder so that's a fair thing, if they deliver the product there's no bait and switch going on, however Viofo already stated they're not getting any so how are they going to fill the backorders I wonderHey man, what WTF are you saying? It's not "bait and switch" if they deliver the exact product they are advertising. Advertising something you knowingly don't have is called fraud.
Gee, I dunno but they have sold the entire Viofo line for quite some time now, not just the WR1. Customers seem contented. Like I said, there is a very long time prevalent business practice, especially in NYC called "grey market" and this may be an example of that. It involves importing international goods from the open markets rather than necessarily through the usual channels. Grey market goods would not be a normal part of international trade all these years if it didn't serve a decent purpose. It is entirely legal. Then again, whether Adorama's selling the Viofo line is even grey market or otherwise I wouldn't know.ok, they don't have it, it does show on backorder so that's a fair thing, if they deliver the product there's no bait and switch going on, however Viofo already stated they're not getting any so how are they going to fill the backorders I wonder