I ordered a "Black Hawk" during the 2014 Black Friday Sale. The first unit I got was defective. I received a replacement just before Christmas. The rubber portion of the mount fell off during initial use. I requested a replacement. Jason wanted me to pay for the shipping. I told him there was no mention about shipping about shipping on the warranty policy. (accessories has 6 months warranty- unless they change it now) Jason agreed to send it to me free of shipping charges just before year end.. I thought that was a great customer services. I requested the tracking number after waiting for a few days. Jason said he sent it by regular mail. All previous shipments (initial shipment and replacement shipment) has tracking number.
As of today, I am still waiting for the replacement mount. I am not able to use the dash cam.
The warranty policy on accessories is not as good as the dash cam.
I tested the dash cam today by putting on the passenger seat. It showed a blue rectangular
"memory error" message and then it turned off. This is similar to the problem I had with the first units. I tried formatting on the dash camera. Problem not resolved.
Based on what I was told a month ago, I formatted the SD card on my computer. It showed
"Mass Storage" message. I am not sure if it is the problem with the SD card or the unit.
I told Jason on the email and he told me to send it back but I have to pay for shipping.
Again, I don't see why I have to pay for shipping like the first defective unit.
I paid $169.00 for the unit plus accessories and shipping and I don't even have a chance to use it.
Update: Jan 14, 2015 1:26 am
5 days rule imposed on the warranty when I didn't even have a chance to use it
since I received the replacement on Dec 23, 2015
Jason said in his email
Based on our policy, if the camera doesn't work out of the box, and you contact us within 5 business days, we will pay the shipping back to our company. After the 5 business days, the customer is responsible for shipping to us. If the camera is defective, I will ship you another at my cost.
I received the replacement dash cam on Dec 23, 2014
From: alcanada123
Sent: Tuesday, December 23, 2014 11:04 AM
To: Jason | Canada Dashcam
Subject: Re: [CANADA DASHCAM] Contact Form from December 04 at 3:32PM
received the unit
the rubber cup broke off after I tried to remove it.
From: alcanada123
Sent: Friday, December 19, 2014 10:32 PM
To: Jason | Canada Dashcam
Subject: Re: [CANADA DASHCAM] Contact Form from December 04 at 3:32PM
thx
From: Jason | Canada Dashcam
Sent: Friday, December 19, 2014 9:30 PM
To: alcanada123
Subject: Re: [CANADA DASHCAM] Contact Form from December 04 at 3:32PM
Here ya go: 8266951021379746
alcanada123
Friday, December 19, 2014 7:24 PM
hi Jason
can you give me the tracking number?
I am not working some of the days next week.
thanks
Q
From: Jason | Canada Dashcam
Sent: Thursday, December 18, 2014 3:12 PM
To: alcanada123
Subject: Re: [CANADA DASHCAM] Contact Form from December 04 at 3:32PM
Hi,
I've got a new one coming to you today.
Jason
I don't see why I should pay for any shipping on a warranty replacement/repair that is well within the 5 days since I CAN NOT use the dash cam since I received it on Dec 23, 2014.
By the way, I told Jason about the broken camera mount on the first day I received the replacement camera with the mount. That was within 5 days and Jason still charge me shipping.
I can not rate on the dash camera but I can tell you this is my worst on-line buying experience.
HASSLE FREE WARRANTY POLICY MEANS I SHOULD GET WHAT I PAID FOR AND NOTHING MORE. WARRANTY MEANS CUSTOMER DO NOT PAY ANYTHING MORE
TO GET WHAT THE CUSTOMERS INITIALLY PAY FOR
As of today, I am still waiting for the replacement mount. I am not able to use the dash cam.
The warranty policy on accessories is not as good as the dash cam.
I tested the dash cam today by putting on the passenger seat. It showed a blue rectangular
"memory error" message and then it turned off. This is similar to the problem I had with the first units. I tried formatting on the dash camera. Problem not resolved.
Based on what I was told a month ago, I formatted the SD card on my computer. It showed
"Mass Storage" message. I am not sure if it is the problem with the SD card or the unit.
I told Jason on the email and he told me to send it back but I have to pay for shipping.
Again, I don't see why I have to pay for shipping like the first defective unit.
I paid $169.00 for the unit plus accessories and shipping and I don't even have a chance to use it.
Update: Jan 14, 2015 1:26 am
5 days rule imposed on the warranty when I didn't even have a chance to use it
since I received the replacement on Dec 23, 2015
Jason said in his email
Based on our policy, if the camera doesn't work out of the box, and you contact us within 5 business days, we will pay the shipping back to our company. After the 5 business days, the customer is responsible for shipping to us. If the camera is defective, I will ship you another at my cost.
I received the replacement dash cam on Dec 23, 2014
From: alcanada123
Sent: Tuesday, December 23, 2014 11:04 AM
To: Jason | Canada Dashcam
Subject: Re: [CANADA DASHCAM] Contact Form from December 04 at 3:32PM
received the unit
the rubber cup broke off after I tried to remove it.
From: alcanada123
Sent: Friday, December 19, 2014 10:32 PM
To: Jason | Canada Dashcam
Subject: Re: [CANADA DASHCAM] Contact Form from December 04 at 3:32PM
thx
From: Jason | Canada Dashcam
Sent: Friday, December 19, 2014 9:30 PM
To: alcanada123
Subject: Re: [CANADA DASHCAM] Contact Form from December 04 at 3:32PM
Here ya go: 8266951021379746
alcanada123
Friday, December 19, 2014 7:24 PM
hi Jason
can you give me the tracking number?
I am not working some of the days next week.
thanks
Q
From: Jason | Canada Dashcam
Sent: Thursday, December 18, 2014 3:12 PM
To: alcanada123
Subject: Re: [CANADA DASHCAM] Contact Form from December 04 at 3:32PM
Hi,
I've got a new one coming to you today.
Jason
I don't see why I should pay for any shipping on a warranty replacement/repair that is well within the 5 days since I CAN NOT use the dash cam since I received it on Dec 23, 2014.
By the way, I told Jason about the broken camera mount on the first day I received the replacement camera with the mount. That was within 5 days and Jason still charge me shipping.
I can not rate on the dash camera but I can tell you this is my worst on-line buying experience.
HASSLE FREE WARRANTY POLICY MEANS I SHOULD GET WHAT I PAID FOR AND NOTHING MORE. WARRANTY MEANS CUSTOMER DO NOT PAY ANYTHING MORE
TO GET WHAT THE CUSTOMERS INITIALLY PAY FOR
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