Nextbase 322GW dash cam w/ cabin camera white screen

[JB1]

I have a nextbase 322GW dash cam with the cabin view camera accessory. The camera detects the cabin view module but the cabin view cam shows a white screen. I have a sandisk 64gb U3 SD card inserted, but no picture for the cabin view cam. I have formatted the sd card and nothing after doing that. Any insight into what the issue may be.

 

[kamkar]

Welcome to the forum JB1

I am not at all familiar with this brand, but maybe you need to enable that channel in the menus, so change to 2 or 3 channel mode ?

 

[Nextbase Support]

Hello,

I'm sorry to hear that you're experiencing problems with your Cabin Camera. I would recommend the following:

1. Please remove the SD card, then press the reset button on the underside of the Dash Cam. Then, without the SD card inserted, please plug in the rear camera. Then turn on the front camera. Does it now start normally? Can you now see the rear camera image?

2. Clean all of your rear camera connectors with an alcohol wipe to ensure that they're clean and free of debris.

3. Ensure your Dash Cam's Firmware is on the latest version.

Kind regards,
Millie
Nextbase Technical Support