problem with blackvue service

Discussion in 'DR650GW-2CH' started by athers, Aug 22, 2017.

  1. athers

    athers New Member

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    my cameras started playing up over 4 months ago , first of all i thought it was mem card problem , error was it was trying to initialize card ,which it never did . so i fitted a new card , this lasted all of 3 days , when it again started saying it was initializing card , both original and new 128gb cards are now unreadable and us . tried a friends mem card out of his blackvue , worked fine for 6 hours when it again destroyed card which ive had to replace .

    emailed supplier who has only answered 1 of the 10 emails i sent with a automated massage to say they had received email , so then emailed blackvue direct , who have answered my emails but told me to contact blackvue asia , who have never answered any email

    to say im now totally cheesed of and thinking of throwing this camera in bin and just buying a cheap Chinese one is a slight understatement

    im a disabled and reliaded on the camera incase i was involved in an accident but not had that peace of mind for months

    if this is the aftercare of blackvue please DONT buy one
     
  2. hill

    hill Member

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    If you are still under warranty, I would send it in. If not, you can send it in for repairs. We installed our 650s maybe 3 or 4 months ago, & just experienced the same problem with our 2nd memory card. If it happens again, after using the most expensive hi endurance cards - then we'll be sending ours in for repair. Sometimes it just happens.
     
  3. JohnM

    JohnM Active Member

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    Location:
    Lincs
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    Dash Cam:
    DR650GW-2CH
    Hi Athers

    The UK distributer is a company in Lanark. Send them an email to try to sort your problem, as I found them very helpful in the past - derek@nwxgroup.com.

    Be careful which SD cards you use. There are plenty of posts that suggest which are the better cards.

    Regards

    John
     
    Last edited: Aug 22, 2017
    athers likes this.
  4. athers

    athers New Member

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    many thanks JohnM , i wonder why neither the asian or main blackvue offices told me this info
     
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