SG9665GC v2 occasionally recording out-of-focus

Dashmellow said:
Sorry guys. I'm just a bit frustrated with the whole experience at this point.
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yeah I can understand that, it frustrates the hell out of me when there are problems, if you have a problem we'll sort it out regardless, don't ever think we won't look after you, same goes for any other customer, no person is perfect, no product is perfect, everything without exception can be improved, main thing is we stay focussed on making those improvements, even though negative feedback might be depressing at times the reality is we need it if we want to make improvements and making things better for everyone
 
THeBaNDiT said:
Hi, guys, I have the same problem. In sunny days (cca 20°C) and car parking at the sun my camera has focus problem. I thought that it will be OK after some time of ride and AC on but after 1 hour of driving I think the focus was even worse. Dashboard is sharp but the rest is unsharp, cars plates of oncoming cars are unreadable even in this sunny days (good light). Is there any solution for me? Thanks.

Snapshot, picture after 39 minutes of ride, we just stop to have an ice cream (844kB):
https://dl.dropboxusercontent.com/u/79177960/SG9665GC/Frame%202016.05.12%2014-59-30%20%280-39-57.829%29.jpg

Video to look (299MB):
https://dl.dropboxusercontent.com/u/79177960/SG9665GC/Fragment of 2016_0512_141935_506 (25) (14-56-19 - 14-59-02) unfocus.MOV?dl=1
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PM sent. Replacement will be organized.
 
So I'm starting to have focus issues in both my 9665GCs (V1s) in two different vehicles. At first I thought it was only with one and related to when I flashed it to the latest beta. But my other camera on original V1 firmware is going out of focus as well - and definitely seems heat related. After the car sits the sun, the left side is really out of focus. Video below if from my V1 camera on original firmware. Temps today was around 91F (33C) :

First video: perfect focus with no issue - start of trip and car parked in garage so did not heat up

Download: https://mega.nz/#!l0E1yDTT!w9Nss4xnHdDw59x_HEX3plkEKDQXFXolD2G2-NYIStY

Second video: same trip, car parked outside in Florida sun for about 3 1/2 hours. Left side out of focus.

Download: https://mega.nz/#!ohNQjbiK!-OXl9DsBfzXa7oHtje-cCnBCHzizAjtpSCqEuiXJP6k

Third video: same trip, about 30 minutes later - focused has improved as car and camera have cooled off, but not perfect

Download: https://mega.nz/#!MhMhzTzD!FgI8N9c28U3kCDqLAzPXoJZ81gGyunOsw_WN1SCI_Ic

Have similar issue with my other V1 on the beta firmware. For me, not related to exposure to extreme cold - didn't even reach freezing this year in Florida. Any ideas?
 
how old are the cameras, what's the serial number, what temps are you experiencing?

and does it return to normal afterward?
 
Cameras are from the first batch, ordered when they came out. Serial number on the above cam is SG20150305.002. Temps are 91F (33C), and does seem to return to normal once cooled.
 
Yooshaw said:
Serial number on the above cam is SG20150305.002.
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that's the firmware version, serial number is on the back of the camera

Yooshaw said:
Temps are 91F (33C), and does seem to return to normal once cooled.
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depending on where you're parked, direct sun etc that can easily be 70°C plus inside the car, take it you don't have the cameras running while parked?
 
Ooops, sorry -

SN is SB150500252 for above videos, other camera should be a similar number as they were ordered at the same time.

And not running while parked at all.
 
Yooshaw said:
Ooops, sorry -

SN is SB150500252 for above videos, other camera should be a similar number as they were ordered at the same time.

And not running while parked at all.
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ok yeah that is one of the first, would be late March or April last year, did you ever get this problem last summer?
 
Not that I noticed, but I was in Virginia last summer and not as hot as Florida. Is this normal for extremely hot climates?
 
Yooshaw said:
Not that I noticed, but I was in Virginia last summer and not as hot as Florida. Is this normal for extremely hot climates?
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we get hotter than that here and it hasn't come up as an issue, never say never with any product though, it's not to say there couldn't be an issue, returns to date due to anything lens related has been less than 1 in 1000 so it's not something we see too often, get in touch with @Pier28 and we'll follow up for you
 
I got my SG9665GC-v2 on 5/22/16, I bought it from Pier28 through Amazon. I appear to be having the focus issue mentioned in this thread. SN:SGGC-B15531255 Firmware:SG20160323.V2. I have turned off WDR to see if anything changes. I'll check when I get home tomorrow. I live in Colorado so the temperatures have not been too extreme yet.

Also it will no longer power on at all without being plugged into a power source.
 
fubduck said:
Also it will no longer power on at all without being plugged into a power source.
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it should never power on without being plugged in

let us know, @Pier28 will be able to sort you out of there's an issue, you've only just got it so if anything it would be focus incorrectly set, it's subject to human error so can happen sometimes unfortunately

also make sure your windows are clean, seems obvious but it happens
 
Thanks for the fast response.

jokiin said:
it should never power on without being plugged in
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You're correct, my mistake, I was thinking of another dashcam.
 
Turning off WDR fixed nothing. There is a definite problem with the focus of this camera. From looking at the videos from the drive home today the dash that is seen in the videos seems to be the only thing in focus. Reading plates of moving cars was not possible. I had to be stopped at a light in order to read any of them. It seems to be worse today than previous days. I'm guessing this is because I went back to work after the long weekend and left it the car all day. The temperature is in the low to mid 70's F but inside the car was hotter than that when I left for home. The focus does not appear to have gotten better on the way home even with the AC on.

@Pier28 should I contact you through Amazon? or can we handle everything through the forums PM system?
 
fubduck said:
Turning off WDR fixed nothing. There is a definite problem with the focus of this camera. From looking at the videos from the drive home today the dash that is seen in the videos seems to be the only thing in focus. Reading plates of moving cars was not possible. I had to be stopped at a light in order to read any of them. It seems to be worse today than previous days. I'm guessing this is because I went back to work after the long weekend and left it the car all day. The temperature is in the low to mid 70's F but inside the car was hotter than that when I left for home. The focus does not appear to have gotten better on the way home even with the AC on.

@Pier28 should I contact you through Amazon? or can we handle everything through the forums PM system?
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No problem, we'll swap it out. Please private message or email me your original order number, name, shipping address, and email address.
 
fubduck said:
Turning off WDR fixed nothing. There is a definite problem with the focus of this camera. From looking at the videos from the drive home today the dash that is seen in the videos seems to be the only thing in focus.
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it would have been incorrectly set, it happens unfortunately, we'll get it replaced for you, apologies for the inconvenience
 
Pier28 said:
Please private message or email me your original order number, name, shipping address, and email address.
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PM Sent. Thanks for the prompt attention.

jokiin said:
it would have been incorrectly set, it happens unfortunately, we'll get it replaced for you, apologies for the inconvenience
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No worries stuff happens.
 
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