wifi not connecting?

[spacman]

Just got new 522GW and noticed problem when trying to connect my phone (Nokia 6.1 Android 10) to camera. App finds camera but when i try to download videos from camera to phone and app tries to make wifi connection to camera i just get following error. Any ideas how to solve problem?

Tested also with Iphone 7 and with Iphone camera works just fine.

 

[Nextbase Support]

Hello,

I'm sorry to hear that you're struggling to connect to the Wi-Fi, I'd recommend deleting the connection and re-connecting. Please follow these instructions:

https://nextbase.zendesk.com/hc/en-150/articles/360017964337-Can-t-connect-to-MyNextbase-app-on-smartphone

Please let me know if you have any further questions.

Kind regards,
Millie
Nextbase Technical Support