- Sep 22, 2016
- Reaction score
- New York, NY
- United States
"Forcing"??OCD Tronic fully supports the one-year warranty on all new VIOFO products sold. (and other brands as well). We provide a No hassle repair or replacement service. Forcing your own customers to get warranty support from China is not very nice to the customer or the factory.
We don't hide anything - on our website it's very clear that the products come with a VIOFO Warranty: https://www.adorama.com/vfa119.html. Customers make their purchasing decisions based upon a range of factors.
BTW, As the world’s only full-service destination for photo, video and electronics, Adorama stocks well over 150,000 different product lines; it sounds as though you are suggesting we should handle warranty service for every single item we stock - ie providing a full warranty and repair service for ALL products which are manufactured by Canon, Nikon, Leica, Tamron, Fender, Apple, Dell, Asus, Samsung, Lenovo, Dlink, Swann, Motorola, Fuji, Kodak, Linksys, Agfa, Leupold, Bushnell, Bresser, Schmidt, Celestron........and the hundreds of other manufacturers who products we carry?
Our sales agreement with VIOFO is that they provide the warranty support for Adorama customers; you are apparently implying that VIOFO are not geared up to do this for customers.....